Client Service Associate | Chicago, ILChicago RIA seeks highly organized Client Service Associate to support document preparation, new account opening, CRM management, deposits, transaction processing, expense/travel arrangements, and various administrative support/data entry as necessary. Will be responsible for learning internal operational systems and several institutional custodian systems to assist in delivering exceptional service.Responsibilities:Provide operational/organizational support; enter client data, create/distribute reports, and prepare materials for client meetings using client management systemsProcess monetary transactions and prepare client forms using custodian platforms (Schwab/TD Ameritrade/Raymond James/RBC)Explain documentation/registration requirements to clients/advisors, prepare transaction documents, collect signatures using various e-signature systemsMonitor alerts/action items from custodians; proactively reach out to advisors for time-sensitive resolutionBuild relationships with advisors and staff by explaining operational processes/procedures and teaching systems requirements/techniquesAssume ownership of inquiries/transactions/client service issues on behalf of Advisor; provide follow-through and updates until completionCollaborate with internal operations teams to research complex issues and assist with projectsProvide administrative support to the management team as needed.Requirements:Bachelors' degree and FINRA 65 or 66 license preferred3+ years of experience working with a financial advisory firmHighly proficient in Microsoft Suite, DocuSign, Adobe; experience with a CRM and custodian systems such as Orion, Schwab, TDA, Raymond James etc.Superior problem-solving skills; ability to learn/understand/apply new information quickly; ability to communicate complex information clearly/simply; strong prioritization/time-management skills; intuitive thinker with ability to piece together multiple concepts to resolve complex problems; highly refined organizational skills with ability to change priorities based on situation
