Community Concierge, Manager On Duty
YMCA
- Naperville, IL
- $16.00-18.00 per hour
- Permanent
- Part-time
- Do meaningful work and contribute to the advancement of the YMCA vision by meeting the needs of the people in our communities
- Complimentary Family YMCA membership and an employee discount on select programs
- Career advancement opportunities - grow your career at the Y!
- Serve as Manager on Duty and provide operational leadership, including front-desk operations, attendance, and administration
- Greet community members and guests and make them feel welcome and engaged
- Monitor Community Hub for safety and service interventions and serve as first responder for emergency situations
- Answer phones and email inquiries
- Actively manage customer transactions and resolve opportunities and address concerns
- Support facility operations by partnering with local Community Hub leadership to ensure community spaces are clean at all times and record maintenance issues for resolution
- Anticipate individuals needs in order to accommodate them and provide an exceptional customer experience
- Maintain inventory of supplies and order new stock, as needed
- At least 18 years of age
- Earned high school diploma or GED
- Ability to work flexible hours, weekends, and/or holidays, as needed
- Top-notch verbal, written, and interpersonal communication skills
- Bilingual, English/Spanish highly preferred
- Reporting any items that may provide a health or safety hazard to staff, members or guests to your supervisor
- Following all policies and procedures related to keeping children safe in our facilities and programs, including those related to the monitoring and supervision of children
- Reporting any suspicious behavior and violation of policy and procedures to your supervisor
- Completing all child abuse prevention training as required
Team Player: Works well as a member of a groupMotivation : Goal Completion: Inspired to perform well by the completion of tasks
Self-Starter: Inspired to perform without outside help