Expert Site Reliability Engineer - Remote
Allscripts
- Raleigh, NC
- Permanent
- Full-time
- Reduce the administrative burden associated with ever-changing regulatory and reimbursement requirements
- Improve practice financial performance and take advantage of the benefits of health information technology innovations
- Enhance patient satisfaction by reducing high costs and long wait times common to many prescriptions
- Get patients all their specialty medications faster and more easily
- Serve as an on-call engineer, responsible for managing and resolving incidents that affect the availability and performance of our systems.
- Collaborate with teams boasting over 8 years of experience in development, operations, and infrastructure to design, implement, and maintain robust, scalable, and reliable systems.
- Proactively monitor and analyze system metrics to identify potential issues and take necessary actions to prevent or mitigate them.
- Conduct thorough root cause analysis of incidents, identifying underlying issues and implementing long-term solutions to prevent recurrence.
- Automate manual processes and tasks to improve efficiency and reduce human error.
- Participate in capacity planning and performance optimization efforts to ensure system scalability and reliability.
- Stay updated with the latest industry trends and emerging technologies related to cloud services and site reliability engineering.
- 8+ years of experience in development, operations, and infrastructure, with a current or most recent role as a Senior SRE, Senior DevOps Engineer, or an equivalent senior position for at least 2-3 years.
- Bachelor's degree in computer science, engineering, or a related field (or equivalent work experience).
- Possesses a profound understanding of Site Reliability Engineering principles, with a proven track record in effectively implementing Service Level Agreements (SLAs), Service Level Indicators (SLIs), and Service Level Objectives (SLOs) to drive and measure system reliability and performance.
- Extensive experience in incident management and on-call support, preferably in a high-availability production environment.
- Strong knowledge of cloud services, particularly in Azure and AWS, including virtual machines, networking, storage, and load balancing.
- Proficient in scripting and automation using languages such as Python, Bash, or PowerShell.
- Excellent troubleshooting and problem-solving skills, with a keen attention to detail.
- Self-driven and motivated, with the ability to work independently and prioritize tasks effectively.
- Strong communication and interpersonal skills, with the ability to collaborate and communicate effectively with cross-functional teams.
- Familiarity with DevOps practices and tools, such as CI/CD pipelines and infrastructure-as-code.
- Experience with monitoring and logging tools, such as Prometheus, Grafana, ELK stack, or similar.
- Mentorship: Demonstrated ability to mentor peers and guide them in their career progression, fostering a culture of continuous learning and improvement within the team.
- Customer-Focused Role: The candidate's current role must involve dealing directly with production environments and external customers, ensuring high standards of reliability and service quality.
- C#
- Object oriented Programming fundamentals
- Certifications in Azure, AWS, Terraform, Kubernetes
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