Customer Service Representative
TrasPerfect
- Phoenix, AZ
- Permanent
- Full-time
Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.Location: 4809 E. Thistle Landing Dr., Phoenix AZ 85044
- Full-time with Benefits: Award-winning benefits package, medical/dental, 401K, PTO and much more!
- Career Advancements
- State of the Art Game Room
- Superior Employee Engagement Program
- Answers inquiries from customers and quickly assesses customer needs and proactively provides solutions
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Answers the phone in a pleasant and professional manner.
- Document the resolution and follow up with the customer as needed.
- Maintains customer records by updating account information
- Communicates effectively with other departments to resolve customer issues.
- Follow-up with the client on special cases presented by the customer to reach a solution
- Complete all other tasks that are deemed appropriate for this role and assigned by the manager/supervisor
- Good mathematical skills
- Excellent ability to multi-task using multiple screens and systems while communicating with customers
- Excellent customer service, organizational, and communication skills
- Must be a good decision maker with good time management and problem solving skills
- Proven ability to handle financial calls and inquiries with empathy and professionalism
- Must have good decision making and problem solving skills
- High School Diploma or GED required. 18 years of age or older
- Minimum of (1) year of financial customer service experience
- Minimum of (1) year call center experience
- Typing of 35 WPM required
- Microsoft Office, Outlook and Excel experience