Security Operations Center Operator Supervisor

• Work rotating shifts to ensure 24/7 coverage for the SOC.
• Consolidate, produce, review, and approve criminal activity and incident reporting products for delivery to higher-level supervisors and Client leadership.
• Assess the threat environment and manage personnel and resources to maximize operational coverage while mitigating risk.
• Act as the subject matter expert and provide oversight on security-related technology systems, including, but not limited to, Video Surveillance Systems (VSS), Video Management Systems (VMS), Access Control Systems (ACS) and information management.
• Serve as an administrator for VSS and alarm monitoring/access control software in coordination with other SOC personnel.
• Provide oversight and assistance with access control, access card procedures, access control reports, and VSS investigations.
• Provide guidance and direction to cross-functional teams while maintaining operational standards in a high stress environment.
• Responsible for mentoring and training SOC Operators.
• Draft, develop, and update SOC SOPs, processes and systems to ensure vigilant and comprehensive video monitoring, incident detection, and incident management.
• Oversee SOC Operators to ensure vigilant and comprehensive video surveillance and proper dispatch of security personnel.
• Develop SOPs and automated systems to allow SOC Operators to provide proper oversight and guidance to security personnel during security events.
• Direct SOC operators in effective intelligence collection, analysis, and reporting.
• Draft and disseminate Be on the Look Out (BOLO) flyers for individuals who have acted against Clients with malicious intent or who pose a threat to Clients’ properties and personnel.
• Analyze and assess risks and threats to Client personnel, operations, strategy, brand and reputation.
• Ensure rapid dispatch of security personnel to ensure quick reaction, disruption, and resolution of security incidents.
• Exude a strong command presence and understanding of leadership principles to motivate, inspire, and lead a cohesive team in their duties.
• Manage hourly employees to include scheduling, adjusting resources in response to changing requirements, monitoring pay, and operating as a first and/or second-line supervisor.
• Develop and produce intelligence-driven support products that assess risk and analyze data/information to mitigate vulnerabilities to Clients’ assets, operations, strategy, and brand reputation
• Manage and utilize VSS, access control and alarm monitoring software and systems (Intellicene, CCURE, Lenel, Genetec, Physical Security Information Management System (PSIMS), MS Office applications, and visualization tools (to include building infographics)).
• Consolidate, produce, review, and approve criminal activity and incident reporting products for delivery to higher-level supervisors and Client leadership.
• Prepare and present briefings to management or targeted audiences on a regular basis.
• Work with highly confidential/proprietary information on a daily basis.
• Complete multiple tasks simultaneously and function in a fast-paced environment with minimal supervision.
• Maintain proficiency with Web-based social media platforms, search tools, productivity applications, and communication technology.
• Utilize all available OSINT resources.
• Manage and submit SOC supply inventory requests.
• Other services and support as needed

• A minimum of 5 years of experience in supervisory positions within:

• Law Enforcement (dispatch center, records management, emergency services, specialized teams/units, analytical sections)
• Military (S3 OIC/NCOIC, S2 OIC/NCOIC, specialized teams/units, analytical sections, operations)
• Interagency (FBI, CIA, DIA, NSA, DHS, DoS, Federal Protective Services, Diplomatic Security)
• Other (Security Operations Center, Emergency & Disaster Management, Communications and Dispatch Center)
• A relevant Bachelor's Degree (e.g., International Relations, Police Science, Business Management, Intelligence Studies, Political Science, Security Studies, Homeland Security, Emergency and Disaster Management, Security Management) or equivalent experience is preferred.
• Strong leadership abilities and a passion for analysis, problem-solving, and advising or informing decision-makers.
• Effective writer, verbal communicator, and proficient with English composition.
• Ability to communicate, verbally or in writing, in a clear and concise manner while in stressful situations
• Experience managing hourly employees to include scheduling, adjusting resources in response to changing requirements, monitoring pay and operating as a first and/or second-line supervisor.
• Experience using VSS and alarm monitoring software in coordination with a communications center or Security Operations Center.
• Proficiency in MS Office applications; experience with Microsoft SharePoint is a plus
• Strong analytic, oral, and written presentation skills to include the ability to deliver communications centered on a target audience.
• Proven ability to work with highly confidential/proprietary information.
• Familiarity with data visualization tools to include building infographics.

• Trained in or familiar with Intellicene, Lenel or Genetec, Physical security information management systems (PSIMS), and Mass Notification systems
• Corporate intelligence, military intelligence, or government intelligence agency experience

• Medical, Vision & Dental Insurance
• Paid Time-Off Program & Company Paid Holidays
• 401(k) Retirement Plan
• Insurance: Basic Life & Supplemental Life
• Health & Dependent Care Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Personal Development & Learning Opportunities
• On-the-job Training, Skills Development & Certifications
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach

Constellis