Bilingual Associate Patient Care Coordinator (Spanish/English)

UnitedHealth Group

  • Glen Cove, NY
  • $16.00-27.69 per hour
  • Permanent
  • Full-time
  • 15 days ago
Opportunities with Optum in the Tri-State region (formerly CareMount Medical, ProHEALTH New York and Riverside Medical Group). Come make a difference in the lives of people who turn to us for care at one of our hundreds of locations across New York, New Jersey and Connecticut. Work with state-of-the-art technology and brilliant co-workers who share your passion for helping people feel their best. Join a dynamic health care organization and discover the meaning behind Caring. Connecting. Growing together.Optum Pediatrics-Glen Cove has an immediate opening for a friendly, patient focused and detailed oriented Associate Patient Care Coordinator to join our team. The Associate Patient Care Coordinator is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals.Schedule: Monday through Friday a 37.5-hour work week, between the hours of 8:00 am to 8:00 pm. (one late night to 8:00 pm per week) Rotating Saturday between the hours of 8:00 am to 12:00 pm. The schedule will be determined by the supervisor upon hire.Location: 3 School Street, Suite 101A, Glen Cove, NY 11542Primary Responsibilities:
  • Greet patients, family members and guests with a friendly smile
  • Assist patients with signing in and completing registration
  • Enters and scans patient’s demographic and insurance information into Epic
  • Verifies insurance eligibility and benefit information; informs patients of insurance benefits
  • Collects co-payments and patient balances
  • Answers incoming phone calls in a courteous and prompt manner; directs calls and takes messages
  • Assists physician and clinical staff by coordinating follow up care for patients; schedules referral appointments for patients and obtains authorization for diagnostic testing
  • Sends patient records to primary care physician
  • Assists with other tasks as assigned
  • Handle resolution/inquiries from members and/or clinical team
  • Assist with onboarding new employees
  • Responsible for managing daily schedule
  • Responsible for EPIC superuser status
  • Ability to support all staff and leadership in their roles
  • Ability to de-escalate and resolve patient complaints
  • Provide guidance / consultation to other team members
  • Educate the team on the continuum of integrated care
  • Performs all other related duties as assigned
What are the reasons to consider working for UnitedHealth Group? Put it all together – competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:
  • Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
  • Medical Plan options along with participation in a Health Spending Account or a Health Saving account
  • Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
  • 401(k) Savings Plan, Employee Stock Purchase Plan
  • Education Reimbursement
  • Employee Discounts
  • Employee Assistance Program
  • Employee Referral Bonus Program
  • Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
  • More information can be downloaded at:
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:
  • High School Diploma/GED (or higher)
  • 1+ years of customer service or healthcare related experience
  • Intermediate level of proficiency in Microsoft Office (Outlook, Word, etc.)
  • Ability to cover other offices if needed
  • Ability to work a flexible schedule to include late night until 8:00 pm and rotating Saturdays
  • Bilingual (Spanish and English)
Preferred Qualifications:
  • 1+ years of experience working in medical office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records
  • Epic experience
  • Knowledge of insurance carriers and managed care plans
  • Knowledge of medical terminology
Soft Skills:
  • Ability to work independently and as a team, and maintain good judgment and accountability
  • Demonstrated ability to work well with health care providers
  • Strong organizational and time management skills
  • Ability to multi-task and prioritize tasks to meet all deadlines
  • Ability to work well under pressure in a fast-paced environment
  • Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $27.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable.At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.#RPO #RED

UnitedHealth Group