Practice Administrator - School of Dental Medicine

• The Practice Administrator oversees the overall management, direction of the clinic/department and directly backs-up all clinic/practice operations and provides leadership, planning, financial management, clinical staff supervision, patient management and operational oversight and implements measures that prevent financial losses related to treatment changes that necessitate separate or additional signed consents/waivers.
• The Practice Administrator collaborates with all revenue cycle operations aspects, including the Patient Financial Manager, Patient Financial Administrator and others, to evaluate, monitor and ensure our patient-centered environment has positive results in our educational and financial goals.
• The Practice Administrator oversees the supervision of all aspects of practice/clinic operations within the practice, with a particular focus on Credit Balances, patient scheduling for the providers/residents, chair utilization, patient rosters and when applicable, patient appointments.
• The Practice Administrator works to continuously enhance the practice operations and internal controls for the patient experience in the clinics.
• The Practice Administrator will be accountable for ensuring adherence to compliance to SOPs, policies, protocols and guidelines in accordance with University, Dental School, federal, state and insurance regulations and immediately escalates concerns accordingly.
• The Practice Administrator, with their management team, will monitor performance management accountability across all applicable aspects.
• Other duties as assigned.

• Knowledge and skills as typically acquired through completion of a BA/BS OR Associate’s Degree & 1 year experience OR High School Diploma/equivalent & 3 years related experience in dental/medical revenue cycle operations or similar industry business operations.
• Ability to exercise discretion and interact effectively with people at all levels, from diverse backgrounds, while maintaining a professional outlook, handling multiple projects simultaneously.
• Exceptional attention to detail.
• Needs to be driven, innovative, independent, self-starter, a leader, team player, analytical intelligence, exceptional attention to detail, healthcare business or insurance knowledge, ability to effectively communicate technical information, aptitude and willingness to learn and drive change.
• Dental coder certification (CDC) required or within 1 year of hire.
• Expert Microsoft Office suite knowledge: Excel/Word/PP.
• Must have demonstrated knowledge of medical/dental patient care systems or customer service platforms.

• Certified Dental Coder (CDC) applicant.
• BA/BS with 5+ years in a dental/medical practice/clinic, with 2+ years supervisory experience.
• Comprehensive understanding of CDT coding, insurance guidelines and regulations knowledge, dental billing/healthcare compliance expert.
• Expert knowledge of ADA codes, CPT Codes axiUm expert; MassHealth and Medicare regulations and guidelines, as well as commercial dental/medical insurance coding/billing practices.
• Experience in a fast-paced dental/medical setting.

Tufts University