Customer Service/Call Center Manager

Burnett’s Staffing

  • Carrollton, TX
  • $70,000-90,000 per year
  • Permanent
  • Full-time
  • 14 days ago
We are seeking a professional and energetic Call Center Customer Service Manager in Carrollton TX, to lead and develop a team of representatives in a high-volume call center environment. In this role, you will be responsible for driving performance, coaching and motivating your team, resolving escalated issues, and ensuring customers receive best-in-class service. The ideal candidate will have proven call center leadership experience, a strong background in customer service operations, and a friendly, outgoing personality that inspires and energizes their team.Requirements:
  • 3–5 years of call center customer service management experience
  • Industry experience in HVAC, pest control, or home services strongly preferred
  • Proven leadership skills with the ability to coach, develop, and motivate a team in a fast-paced environment
  • Excellent communication skills, including active listening and conflict resolution
  • Service-oriented with the ability to handle escalations calmly and professionally
Hours: Monday to Friday, 8:00am–5:00pm fully in-officeBenefits:
  • Health, Dental, and Vision Insurance
  • Life Insurance and Disability Coverage
  • Paid Time Off
Compensation: $70,000–$90,000 annually depending on experienceFor immediate consideration, apply now!MM5673797730#ZR

Burnett’s Staffing