Hospital Liaison (TEMP)
- DeLand, FL
- Permanent
- Full-time
Are you passionate about patient care and experienced in healthcare coordination? We’re looking for a Hospital Liaison to serve as a vital connection between hospital staff and our home care services. In this role, you’ll work closely with Case Management and Continuing Care teams to ensure a smooth transition for patients requiring Respiratory Therapy and Durable Medical Equipment (DME) at home. You’ll coordinate discharge planning, facilitate timely equipment delivery, and educate patients and caregivers on safe equipment use.SHIFT: TUESDAY - SATURDAYWhat You’ll Do-Essential Job Functions
- Collaborate with hospital case managers, social workers, nurses, and physicians to coordinate patient discharges
- Ensure timely delivery and setup of respiratory and DME equipment at the point of discharge
- Educate patients and caregivers on proper equipment use and maintenance
- Maintain accurate documentation including referral forms, insurance verification, delivery tickets, and activity logs
- Support emergency equipment needs and troubleshoot issues as they arise
- Participate in quality improvement initiatives to meet company and JCAHO standards
- Maintain strong relationships with hospital personnel and serve as a trusted resource for discharge planning
- Provide in-service training and CEU programs as needed
- Represent the company at trade shows and professional events
- Travel to patient homes for equipment setup and follow-up using a company vehicle
- Make a meaningful impact on patient outcomes by ensuring safe and timely transitions to home care
- Work in a collaborative healthcare environment with supportive leadership
- Receive training on specialized respiratory and DME equipment
- Enjoy a dynamic role that blends clinical coordination, patient education, and fieldwork
- Completion of a company-wide background check
- Drug screening, if applicable to the position
- A valid driver’s license in your state of residence with a clean driving record, if driving is required
- High school diploma or GED equivalent
- Experience working with medical equipment or in a healthcare setting
- Familiarity with medical billing practices and insurance reimbursement
- Background in medical administration and record management
- At least three years of related work experience
- Knowledge of medical terminology
- Perform basic mathematical calculations accurately
- Communicate clearly and professionally in English, both verbally and in writing
- Interpret and respond to various forms of communication (verbal, written, visual)
- Handle sensitive information with discretion and confidentiality
- Stay organized, manage time effectively, and solve problems independently
- Work well both independently and as part of a collaborative team
- Maintain attention to detail while managing multiple tasks
- Use email and internet for communication and research
- Navigate Microsoft Outlook, Word, and Excel
- Operate standard office equipment (fax, copier, printer, phone, computer/tablet)
- Safely load, unload, and secure equipment according to company policy
- Understand and operate home respiratory equipment and supplies
- Troubleshoot and perform basic mechanical repairs on equipment
- Lifting and transporting equipment (up to 65 lbs)
- Sitting, standing, walking, talking, and listening throughout the day
- Close visual work with small print on screens and paperwork
- Regular contact with patients and equipment, with potential exposure to pathogens
- Driving a company vehicle for the majority of the workday
- Generous Paid Time Off (PTO) and Paid Holidays
- Overtime Pay for eligible hourly positions
- Commission Opportunities for Account Executives
- Bonus & Incentive Programs to reward performance
- Mileage Reimbursement and Company Vehicle Use (when applicable)
- Fixed & Variable Car Reimbursement for Area Managers and Account Executives
- Telephone Reimbursement (when applicable)
- Medical, Prescription, Dental & Vision Insurance
- Health Savings Account (HSA) and Flexible Spending Accounts (FSA) including Dependent Care
- Life Insurance, Disability Coverage, and Accidental Death Protection
- Mental Health Support through Meru Health
- Livongo Programs for Diabetes and High Blood Pressure
- Healthcare Bluebook and Rx Savings Solutions for cost transparency and savings