Patient Safety Specialist

Memorial Healthcare

  • Owosso, MI
  • Permanent
  • Full-time
  • 2 months ago
JOB SUMMARYUnder the general supervision of the Manager of Patient Safety, plans, conducts, and supports activities involving patient safety. Compiles, analyzes and evaluates data using investigative, statistical methods, benchmark data, best practices or other comparative measures. Leads and facilitates teams related to risk and patient safety activities. Supports and assists the development, education and maintenance of the patient safety programs while striving for superior performance by consistently providing a product or service to leadership and staff that is recognized as ultimately contributing to the patient and family experience. Recognizes and demonstrates understanding of patient and family centered care.PRIMARY JOB RESPONSIBILITIES * Understands and utilizes the risk management process.
  • Participates in organizational and/or departmental risk assessments. Provides assistance with goal setting, implementation of action plans, and the collection/analysis of data.
  • Investigates and analyzes actual and potential events and risks at MHC that could lead to loss. Assesses liability and probability of legal action and notifies Manager of Risk Management of potentially compensable events.
  • Leads or participates with the completion of root cause analysis on sentinel events and failure mode effect and analysis, and facilitates the development of related action plans. Completes regulatory/licensure adverse event reporting and related action plans as required. Monitors completion of identified action items.
  • Participates in the peer review process of the organization as needed.
  • Participates with the Director of Quality and Safety in the implementation and communication of the MHC Performance Improvement/ Patient Safety / Risk Management Plan.
  • Responsible for maintaining the organization’s occurrence reporting system. Analyzes data for trends and improvement opportunities. Creates reports reflecting occurrence data for the organization.
  • Responsible for completing data entry into the MHA Patient Safety Organization system. Monitors PSO findings for improvement and educational opportunities.
  • Assures timely and accurate completion of assigned reports.
  • Monitors organizational compliance with regulatory bodies (Federal and State), professional organizations, accrediting bodies, including the Joint Commission’s National Patient Safety Goals.
  • Conducts chart reviews as requested, analyzes data for trends and improvement opportunities.
  • Collaborates with other departments to identify and address the CMS Hospital Acquired Conditions and the AHRQ Patient Safety Indicators.
  • Utilizing verbal, written and other techniques assists Manager of Patient Safety with the planning, preparation and presentation of patient safety education for MHC employees, the Medical Staff and others as appropriate.
  • Acts as a resource to MHC Departments and Medical Staff in patient safety issues. Provides direction and advice as appropriate.
  • Responds to or assists the Patient Advocate to respond to letters of complaint that relate to patient safety issues.
  • Researches literature to support risk reduction and patient safety activities.
  • Ensures that the use and retention of patient safety information meets established policies.
  • Works collaboratively with leadership, patient relations, patients, and patient’s families to reduce risk exposure for individual incidents.
  • Actively participates in assigned committees/task forces.
  • Assists in the development of goals and objectives, policies, procedures and protocols as they relate to patient safety.
  • Demonstrates knowledge of and supports hospital mission, vision, value statements, standards of behavior, policies, operating instructions, confidentiality statements, corporate compliance plan and the code of ethical behavior.
  • Enhances organizational, departmental and personal growth through participation in external programs.
  • Performs other related duties as required or requested.
JOB SPECIFICATIONSEDUCATION * Bachelor’s degree in a health related field.
  • RN required.
JOB KNOWLEDGE & EXPERIENCE * Three to five years in healthcare risk management, quality management, clinical documentation and/or accreditation readiness preferred.
  • Candidates with at least three years of recent clinical experience may be considered.
  • Must have experience working with computers including basic proficiency with Microsoft Office applications.
ESSENTIAL PHYSICAL ABILITIES/MOTOR SKILLSThese physical requirements are not exhaustive and additional job related physical requirements may be added on an as needed basis. Corrective devices may be used to meet physical requirements. * Sedentary Work: Frequently required to stand, kneel and crouch. On a daily basis may be required to move about, sit, climb stairs and bend. Is frequently required to lift and carry up to 20 lbs. May be required to push/pull/carry items between 20-100 lbs.
  • Vision: Requires the ability to perceive the nature of objects by the eye. Near acuity: Clarity of vision at 20 inches or less. Midrange Acuity: Clarity of vision at distances of more than 20 inches and less than 20 feet.
  • Motor Coordination: While performing the duties of the job, it is required to regularly perform functions that include using hand and finger movement, handle or feel objects, be able to use tools or equipment that requires reaching with hands and arms. Must be able to travel independently throughout the hospital; access patients/families including areas confined by space and/or equipment.
  • Speaking/Hearing: Ability to give and receive information through speaking and listening.
ESSENTIAL TECHNICAL ABILITIES * Proficiency using modern office, computer and telephone equipment as used by Memorial Healthcare.ESSENTIAL MENTAL ABILITIES * Demonstrated ability to read and interpret a variety of documents including, but not limited to policies, operating instructions, white papers, regulations, rules and laws.
  • Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists.
  • Ability to adapt and maintain focus in fast paced, quickly changing or stressful situations.
  • Excellent oral and written communication skills
ESSENTIAL SENSORY REQUIREMENTS * Able to see for the purpose of reading information received in formats including but not limited to paper, computer, reports, bulletins, updates, manuals.
  • Able to hear for work-related purposes.
  • Communicate receptively and expressively in English, both written and spoken, with physicians, patients, families, community agencies, employees and volunteers.
  • Ability to document pertinent data.
  • Receive and interpret data/information.
  • Respond to verbal and written requests.
  • Maintain self-control.
INTERPERSONAL SKILLS * Ability to interact with co-workers, hospital staff, administration, patients, physicians, the public and all internal and external customers in a professional and effective, courteous and tactful manner, at all times, physically, verbally and in all written and electronic communication.
  • Required to remain calm when adversity is encountered.
  • Open, honest, and tactful communication skills.
  • Ability to work as a team member in all activities.
  • Positive, cooperative and motivated attitude.
  • Demonstrated ability to interact with people at various levels in a courteous, tactful and poised manner.
  • Ability to lead and facilitate effective groups composed of people of differing levels of education, experience and ages, including highly emotional situations.
  • High degree of confidentiality and ethics required for all functions.
Expected Use and Disclosure of Protected Health Information:Employees in this position are expected to have access to protected health information and other confidential business information from throughout the organization as is needed to fulfill their responsibilities in evaluating and reducing risk to the organization. No protected health information will be disclosed outside the organization unless specifically required by state or federal law.

Memorial Healthcare