Senior Director, Operations - Airline Lounges
Sodexo
- Atlanta, GA
- Permanent
- Full-time
- Build and maintain strong client relationships promoting the Clients for Life philosophy'
- Work proactively with clients and Sodexo Live! Vice President of Operations in all matters relating to contract and account operations to establish and maintain a solid and mutually beneficial business relationship;
- Lead and inspire your teams to continually improve Sodexo's performance for our clients and customers;
- Analyze and forecast financial results making decisions based on data and needs;
- Develop and innovate to promote improved performance within units;
- Manage vendor contracts and oversee performance; and/or
- Build and maintain strong teams through recruitment and retention.
- This position requires superior leadership and organizational skills. Candidate must have a proven track record, ideally within the airline lounge arena, and/or within top tier hotels, cruise lines or similar food and beverage experience with a focus on exceptional customer service;
- Ideal candidate will have a compelling and energetic executive presence along with a great attention to detail and the ability to excel within the client team environment. Previous multi-site responsibility required;
- This position requires the candidate to be a strategic-thinking leader who can work in partnership with a complex client organization. You will also work nationally in a matrix-style environment to deliver consistently high-quality operations;
- Experience managing high end food venues;
- Extensive fiscal management experience which includes developing and managing individual budgets within company and client targets, fiscal analysis, utilization of data to make effective business decisions and proven ability to deliver on growth strategies;
- Knowledge of the latest trends and innovations to drive client value;
- Demonstrated ability to build, develop, and lead a strong management team;
- Highly developed organizational skills, including the ability to manage multiple and often conflicting priorities, meet deadlines and pro-actively address operational and client needs;
- Proven ability to develop exceptional client relations;
- Strong communication, presentation and client relations skills and the ability to work both horizontally and vertically within both organizations; and/or
- Business development skills to identify and successfully target growth opportunities among existing clients.
Basic Management Experience: 0-7 years
Basic Functional Experience: 7 yearsSodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.