DOC Stateville CC Switchboard Operator I - Spanish Speaking

State of Illinois

  • Crest Hill, IL
  • Permanent
  • Full-time
  • 8 days ago
Position Title: Switchboard Operator I - SPANISH SPEAKING (Upward Mobility)Job Requisition ID: 49427
Closing Date: 09/10/2025 11:59 p.m.
​Agency: Department of Corrections
Class Title: SWITCHBOARD OPERATOR I - 44411
Skill Option: UMP Certificate
Bilingual Option: Spanish
Salary: Anticipated Starting Salary $3,839/month; CBA Applies; Full Range: $3,839-$5,006/month
Job Type: Salaried
Category: Full Time
County: Will
Number of Vacancies: 1
Bargaining Unit Code: RC014 Clerical Employees, AFSCME
Merit Comp Code:This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.All applicants who want to be considered for this position MUST apply electronically through the website. State of Illinois employees should click the link near the top left to apply through the employee career portal.Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.While not required, a Resume/Curriculum Vitae (CV) is recommended. When applicable, titles that require specific coursework, professional license or certification will include a notation requesting the appropriate document(s) be uploaded in the Additional Documents section of your application. Failure to upload requested transcripts, license and/or proof of certification when specified may result in ineligibility. Please note that the Department of Corrections must verify proof of higher education for any degree earned (if applicable) regardless of vacancy title before any offer can be extended.Why Work for Illinois?Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.Position OverviewStateville Correctional Center is seeking an organized and detail-oriented Switchboard Operator (Spanish Speaking). The successful candidate should be able to work in a fast-paced environment, accept and dispatch both incoming and outgoing calls and answer general inquiries. In addition they will record departure and arrival times from court writs, and record and monitor the logging system for outgoing long-distance calls. If interested in this opportunity, please apply according to the instructions listed on the job posting. We encourage all qualified applicants to apply.Essential Functions
  • Accepts and dispatches both incoming and outgoing calls generated through the institution switchboard.
  • Responsible for placing calls to employees for the hiring of overtime and accurately logging calls made.
  • Records departure and arrival times both to and from court writs.
  • Utilizes English/Spanish language skills in interpreting and translating policies and procedures for individuals who cannot speak or read English.
  • Receives and records all incoming calls from personnel assigned to the towers.
  • Records and monitors logging system for all outgoing long-distance calls as directed by institutional policy and departmental directives.
  • Performs other duties as required or assigned which are reasonably within the scope of duties enumerated above.
Minimum Qualifications
  • Requires knowledge, skill, and mental development equivalent to completion of four (4) years of high school.
  • Requires the ability to speak and write Spanish at the colloquial skill level.
  • Qualifying state employees in the employee Upward Mobility Program may complete combinations of specific proficiency tests and training programs leading to a certificate of proficiency in lieu of the stated requirements for this classification.
Conditions of Employment
  • Requires ability to pass the IDOC/IDJJ background check.
  • Requires ability to pass a drug screen. The use of unauthorized drugs by an employee, regardless of position held, is prohibited.
  • Required to utilize digital technology, tools, platforms, and processes in managing and supporting various digital enhancements for greater efficiency, productivity, and digital transformation efforts within the department.
  • Applicants are required to abide by all vaccine and/or other medical standards as set out by the employer.
  • The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.
Work Hours: See below6am-2pm Mon-Fri, Sat/Sun offWork Location: Stateville Correctional Center 16830 S. Broadway Crest Hill, IL 60403
Agency Contact: Cathy Beckway
Email: Cathy.Beckway@illinois.govPosting Group: Office & Administrative SupportThis title is within the Upward Mobility Program (UMP). General Program information can be found by clicking on the link or for specific title information at . To utilize upward mobility contractual rights for this position, employees must apply internally and must upload a copy of the UMP grade notice to their application documents prior to submission. UMP grades can be uploaded to the Additional Documents OR Grade Documentation section of the application.This position DOES NOT contain “Specialized Skills” (as that term is used in CBAs).APPLICATION INSTRUCTIONSUse the “Apply” button at the top right or bottom right of this posting to begin the application process.If you are not already signed in, you will be prompted to do so.State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the homepage in the blue ribbon.Non-State employees should log in on the using the “View Profile” link in the top right of the homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.If you have questions about how to apply, please see the following resources:State employees: Log in to the for State employees and review theNon-State employees: on – click “Application Procedures” in the footer of every page of the website.The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:
  • donotreply@SIL-P1.ns2cloud.com
  • systems@SIL-P1.ns2cloud.com
The Illinois Department of Corrections is a multicultural agency deeply committed to ensuring diversity, equity, and inclusion. This commitment is at the forefront of our operations, hiring, policies and procedures, and training. We recognize the benefit of workplace empowerment, the importance of diversity and fully support an environment where ALL employees are treated fairly, respectfully, and have equal access to opportunities and resources necessary to thrive and contribute to the agency’s success. IDOC genuinely values the differences of individuals in our custody and is committed to ensuring a healthy living environment where they feel valued, respected, and included. Through our commitment to Diversity, Equity, and Inclusion (DEI), we shall establish and uphold agency policies and practices conducive to eliminating all forms of exclusion including, but not limited to, racism, ageism, ableism, sexism, discrimination based on sexual orientation and gender, and religious oppression. The IDOC team works to serve justice in Illinois and increase public safety by promoting positive change in behavior of individuals in custody, operating successful reentry programs, and reducing victimization. Employees enjoy excellent benefits, including health, vision, and dental insurance; retirement plan and deferred compensation; state holidays and other benefit time off; and pre-tax benefit programs. The department also offers extensive training and career advancement opportunities. The Illinois Department of Corrections is proud to be an Equal Opportunity Employer.As a IDOC employee, you are entitled to a robust benefits package that includes:
  • Flexible work schedules in some program areas (flexible time and hybrid options)
  • Health, life, vision, and dental insurance
  • 12 weeks paid maternity/paternity leave
  • Pension Plan – vesting at 10 years for Tier II
  • Full 20-year retirement awards free health insurance during retirement
  • Deferred compensation and other pre-tax benefits programs
  • Paid state holidays 13-14 days annually
  • 3 Paid Personal Business Days annually
  • 12 Paid Sick Days annually (Sick days carry over from year to year)
  • 10-25 Days of Paid Vacation time annually - (10 days in year one of employment)
  • Personal, sick, and vacation rates modified for 12-hour work schedules. (As applicable.)
  • Employee Assistance Program and/or mental health resources
  • For more information about our benefits please follow this link:

State of Illinois