Hardware Support Technician

• The Hardware Support Technician performs imaging, software installation, diagnostic testing, and component-level repair of IT devices across the organization
• This role ensures timely restoration of technology services and supports end users and field technicians in resolving hardware-related issues
• The technician also assists with documentation, inventory management, and quality assurance, ensuring service-level compliance and operational excellence

• Image and configure computers and mobile devices with approved operating systems and software
• Perform diagnostics and repair tasks on hardware including screens, batteries, keyboards, and logic boards
• Triage damaged equipment and execute component-level testing and replacement
• Reassemble, label, and package repaired or configured hardware for deployment
• Maintain accurate records of repairs, imaging, and replacements
• Provide phone-based support to field technicians and internal users
• Participate in writing procedures, job aids, and troubleshooting guides

• Working knowledge of computer hardware (desktops, laptops, tablets, peripherals)
• Familiarity with Windows operating systems and imaging tools
• Understanding of hardware diagnostics, ESD safety, and repair workflows
• Strong analytical and problem-solving skills
• Excellent verbal and written communication
• Ability to prioritize and manage multiple tasks independently
• Comfort working in a fast-paced environment with minimal supervision

• Associate Degree in Information Technology or related field (Preferred)
• High School Diploma or equivalent with relevant experience (Required)

• CompTIA A+ Certification (Preferred)
• Other IT certifications (e.g., CompTIA Network+, Microsoft) a plus

• Minimum 2 years of experience in computer hardware configuration, support, or repair in a technical environment
• A combination of education and experience may qualify

ScionHealth