Technical Support Engineer
Syncron
- Sandy Springs, GA
- Permanent
- Full-time
- Supply Chain optimization,
- Pricing strategy,
- Service Lifecycle Management (e.g. warranty management, field service management, service parts management, knowledge management).
- Timely resolution of customer cases.
- Ensuring proper communication with the customers through the Syncron case management tool and other communication channels.
- Cooperation with the programmers (R&D) to suggest improvements, report bugs and channel feedback from the customers.
- Executing technical supervision to ensure proper functioning of Syncron applications in the customer production installations.
- Being involved in customization development or business consulting (depending on your background).
- Min of 3 Years in Technical Support (Customer facing role)
- Knowledge of Ticket handling, SLA's, CSAT etc.
- Effective customer handling skills, including oral and written communication.
- Experience in IT. Good SQL and relational database skills (preferably Oracle and/or PostgreSQL).
- Good Analytical skills.
- Experience with tools such as Docker, Jenkins, and history of working with AWS hosted applications
- Knowledge of Java Enterprise Edition solutions or other objective programming language
- Efficient reading of Java source code and experience with bug-fixing.
- Practical experience in Eclipse or a similar development platform
- Experience with version control systems (CVS, git), data transfer protocols (FTP/sFTP), WebSphere MQ will be a plus.
#LI-Remote
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