Sales Support Coordinator (Job Captain)
G|M Business Interiors
- Irvine, CA
- $21.00-23.00 per hour
- Permanent
- Full-time
The Job Captain role is primarily responsible for supporting all aspects of G|M Business Interiors sales operations as it relates to account and project management administration.COMPENSATION
$21 - $23 per hour, depending on education and experience, plus monthly bonus plan. Paid time off, health insurance benefits, and a 401(k) plan are also available for eligible team members.DUTIES
- Actively engage with team members and clients at all levels of project and account administration.
- Serve as a telephone operator, directing incoming phone calls promptly & efficiently.
- Take initiative to produce quick quotes, answer questions and process requests.
- Manage numerous projects simultaneously at varying stages of the project cycle.
- Make site assessment and draft specific documentation following client meetings to support account/project throughput.
- Assist Sales team in preparation for initial client meetings.
- Assist with bid committee activities.
- Create cohesive and detailed quote packages to present to clients.
- Detail specifications along with Sales team and team Designer(s) to fulfill client wishes.
- Work with manufacturers, Project Management and Designer(s) in preparing deliverables.
- Use knowledge of G|M Business Interiors and industry procedures when facilitating workflow.
- Answer urgent order clarifications to ensure orders are expedited.
- Conduct Monday Morning meetings with Sales team.
- Check punch lists and expedite orders and solutions as efficiently as possible.
- Prepare documentation and action plan for deployment of G|M Business Interiors client facing technology.
- Understand and competently navigate G|M technology platforms.
- Demonstrate client gratitude by coordinating project completion gifts and thank you cards.
- Become a G|M culture champion by understanding all our messaging statements such as our mission, vision, purpose, values, mantra, mascot, and our DNA.
- High school diploma, or GED.
- Bachelor’s degree in interior design, business, communications, or marketing is highly preferred.
- 3-5 years previous experience in a business environment with a customer service focus.
- Highly proficient computer skills.
- Effective verbal and written communication skills to interact professionally with customers via email and phone.
- Acute attention to detail and ability to handle multiple tasks.
- Ability to work in a fast-paced environment and meet multiple simultaneous deadlines.
- Strong organizational, research, follow-up, and time management skills.
- Ability to learn quickly and work independently as well as contribute as part of a team.