Community Onboarding Manager
- Las Vegas, NV
- Permanent
- Full-time
- Maintain constant and ongoing communication regarding project status with property stakeholders.
- Consistently use independent discretion to facilitate decisions that ensure excellent customer service, create, develop and maintain positive customer relationships, and provide timely responses to all inquiries regarding technology needs.
- Maintain consistent presence and visibility at assigned property(s) and be responsive to requests from customers or builders’ personnel. Engaged on immediately responding to a customer or builder that is in need of immediate intervention, escalate to leadership accordingly.
- Maintain weekly presence during the new construction project as well as the move-in process after TCO. Attend any ad-hoc on-site meeting requests.
- Coordinate and assist with the creation of schedules to ensure on-time delivery.
- Track project tasks utilizing Site Tracker and Sales Force to ensure all milestones are met and to identify any risk points requiring escalation.
- Work cross-functionally and with business partners to mitigate circumstances preventing on-time qualitative delivery while working with partners to remove internal and external restriction points that could cause delays.
- Prepare meaningful daily/weekly project status and executive reports.
- Meet community representatives whenever appropriate and attend kick-offs, town halls, and board meetings.
- Meet with Sales Office personnel for introduction, overview, and sales material needs assessment.
- Collaborate with operational teams and create orders for all operational needs, including several on-site personnel, back-office workspace, equipment, office trailer space on-premises if applicable, restroom facilities, etc., and all other necessary equipment for operational efficiency.
- Obtain a qualitative list of units (end usernames and addresses) and provide all relevant information to billing to ensure accurate billing aligned with the contract.
- Coordinate “pre-launch” kick-off meetings with the On-Site Operations, Construction, and Sales Teams.
- Work with our Enterprise team to coordinate contract deliverables, including hardware and services to common area(s) and back-office locations.
- Ensure that the common area(s) within the contract are completed before system activation.
- Other duties as required or assigned
- Bachelor’s degree in Business Administration, Communications, Project Management, or a related field (or equivalent work experience).
- 2+ years of experience in project management, customer onboarding, or operations, preferably in telecom or technology industries.
- Leadership or supervisory experience a plus.
- Proven track record of managing complex, customer-facing projects.
- Exceptional organizational and interpersonal skills.
- Proficiency in project management tools and CRM systems.
- Comprehensive Healthcare/Dental/Vision Plans
- 401K Retirement Plan with Company Match
- Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)
- Paid Volunteer Time
- Paid Parental Leave
- Hotwire Service Discounts – for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service
- Employee Referral Bonuses
- Exclusive Entertainment Discounts/Perks