Client Service Manager
- Kennesaw, GA
- Permanent
- Full-time
- Possess a natural tendency to organize and keep track of what is going on. Detailed oriented and can see things through to their conclusion.
- Proven ability to multitask with flawless attention to detail. Ability to prioritize for maximum efficiency. Strong problem-solving skills.
- Ability to work well under pressure in a fast-paced busy office/warehouse environment with shifting priorities while maintaining deadlines.
- Ability to see what is needed in advance and shows a sense of urgency.
- Prepare, analyze, and send daily reports.
- Coordinate and monitor warehouse inbound and outbound shipments, such as E-commerce, wholesale and retail. Working with appropriate parties to quickly resolve issues that delay timely processing and ensure orders are shipped within the expected windows.
- Monitor WMS system to track SLA. Address late orders as needed.
- Communicate with warehouse teams and escalate issues.
- Prepare reports for senior leaders and clients when needed.
- Intercept carrier packages as needed.
- Assist in training new clients on using the WMS.
- Maintain the most current vendor compliance information, thoroughly and efficiently gather customer information, and educate the client where applicable.
- Respond to client inquiries in a timely fashion.
- Research error resolution for inventory issues.
- Handle complaints, settle disputes and resolve conflicts with clients while maintaining a cooperative working relationship and escalate when necessary.
- Ensure company policies and procedures are adhered to in a professional manner, providing the highest service to clients.
- Review billing to identify issues and ensure accuracy.
- Train and coordinate tasks with the Assistant Client Service Manager
- 1 to 3 years of relevant experience in customer service.
- A high school diploma or equivalent is preferred.
- Third Party Logistics experience a plus.
- Self-motivated and detailed oriented.
- Strong work ethic with a self-driven desire to succeed.
- Strong customer service orientation.
- Proficient: Computer skills (Microsoft/Google).
- Aligned with Bergen's How We Work Together Principles including: Investing in People Development, Creating a Safe Environment, Treating others with Respect, Being able to work as part of a Team, having Trust in others, Having Passion for our work and clients, Having good Communication skills and having high Accountability for oneself and others.