Computer Network Technician Working Foreman
- Manchester, TN
- Permanent
- Full-time
- Provide scheduling and oversite for a group of 14 technicians.
- Provide installation and support of desktops, laptops, printers, multifunction devices, and tablets.
- Develop, maintain, and disseminate a list of all currently supported and approved software, hardware, and peripherals.
- Respond to all problem calls and dispatch the appropriate category of support which shall include warranty service providers and external software vendors.
- Coordinate repair/replacement parts with the manufacturer if the hardware or software is still covered by OEM warranty.
- Perform repairs for items not covered by warranty.
- Provide technical support for troubleshooting communication problems, application problems, Internet operation and access questions, virus assistance, hardware and software implementation or integration problems, and a myriad of additional problems or requirements.
- Provide troubleshooting for IP and some non-IP based desktop systems, peripherals, communications devices, operating systems, and desktop application software; installation of or assisting with installation of client-based desktop software; reporting security breaches; and providing software application assistance for commonly used office automation applications purchased from standard AF support contracts.
- Maintain and support peripheral equipment for client devices including printers, scanners, mobile computing devices, CD/DVD duplicators, and special purpose hardware and software as required by the contract.
- Maintain client support for LAN access and remote access via VPN and wireless services.
- Ensure all required critical and spare parts are identified for purchase and are on hand and accounted for within bench stock inventory or DPAS record systems.
- Provide spare part status reports to the Communications Focal Point Lead monthly and/or to the government COR as needed.