Senior Manager, Infrastructure Services

• Develop and execute a strategic vision for the IT infrastructure landscape, ensuring alignment with overall business goals and future growth.
• Provide leadership and direction for global IT operations, covering network, cloud, compute, and storage services, as well as regional support in EMEA, APAC, and the Americas.
• Define the infrastructure roadmap and strategic initiatives that drive digital transformation, lead the evaluation of emerging technologies to enhance infrastructure performance, reliability, and scalability.
• Define infrastructure architecture standards and best practices, ensuring a unified approach to infrastructure deployment and management across the organization.

• Oversee the design, implementation, and management of the company’s global network infrastructure, including WAN, LAN, VPN, SD-WAN, and wireless technologies.
• Implement robust monitoring, alerting, and reporting systems to maintain network health, resolve issues proactively, and support global operations.

• Oversee the management of on-premise and cloud-based compute and storage platforms, ensuring they are secure, reliable, and aligned with business growth.
• Oversee cloud migration efforts and hybrid cloud strategies, ensuring optimal use of cloud services to meet business needs while balancing cost and performance.
• Optimize cloud resource utilization and cost management while ensuring scalability for future business needs.
• Lead the administration of data center operations, including server provisioning, virtualization, backups, disaster recovery, and business continuity.
• Implement and maintain scalable compute and storage solutions that support the organization’s data and application needs, ensuring optimal performance and cost-efficiency.
• Drive the adoption of software-defined data center technologies to streamline infrastructure operations and enhance flexibility.

• Provide leadership and oversight of regional IT support teams, ensuring that IT infrastructure services are effectively delivered and aligned with local business requirements in EMEA, APAC, and the Americas.
• Establish and enforce global standards for IT support services, while allowing for regional variations to address specific business needs and challenges.
• Ensure that regional teams are fully equipped to manage day-to-day operations, incident response, and service delivery, maintaining high levels of customer satisfaction.
• Promote a culture of collaboration, knowledge sharing, and continuous improvement across regional IT support teams.

• Lead, mentor, manage, and staff an IT Infrastructure Services team, ensuring alignment with organizational goals and promoting a culture of excellence.

• Drive team performance by setting clear goals, providing ongoing feedback, and facilitating professional growth opportunities.

• Establish, manage, and be accountable for the annual budget, ensuring effective allocation of resources and alignment with organizational strategic objectives.
• Oversee vendor relationships and contract negotiations for infrastructure services, ensuring the organization receives high-quality, cost-effective solutions.
• Drive cost-saving initiatives without compromising on service quality or performance.

• Bachelor's degree in Information Technology, Computer Science, or a related field. A Master’s degree or relevant certifications (e.g., CCNA, AWS Certified Solutions Architect, etc.) is preferred.
• 10+ years of progressive experience in infrastructure management, with at least 5 years in a leadership role managing global teams and infrastructure services.
• Deep knowledge of network infrastructure (WAN, LAN, VPN, SD-WAN) and cloud services (AWS, Azure, Google Cloud).
• Extensive experience with compute and storage platform services, including virtualization (VMware, Hyper-V), Containers (Docker, Kubernetes, etc.,) and data center operations.
• Expertise in designing and managing hybrid cloud environments, cloud migration strategies, and multi-cloud deployments.
• Familiarity with infrastructure architecture, automation, and orchestration tools (Ansible, Terraform, ServiceNow).
• Strong understanding of IT security best practices, disaster recovery, and regulatory compliance in a global context.
• Proven ability to lead and inspire large, distributed teams across regions. Experience managing multi-disciplinary teams and fostering a high-performance culture.
• Excellent communication, collaboration, and stakeholder management skills. Ability to align infrastructure services with business needs and articulate complex technical concepts to non-technical audiences.

• Global industrial manufacturing experience and knowledge.
• Strategic thinker with a strong understanding of global IT infrastructure and emerging technologies.
• Customer-focused mindset with a passion for service excellence and continuous improvement.
• Strong problem-solving abilities with a focus on innovation, efficiency, and operational excellence.
• Ability to balance long-term strategic initiatives with day-to-day operational demands.
• Excellent project management skills and ability to manage multiple initiatives in a fast-paced, global environment.

Graco