General Clerk III
- Washington DC
- Permanent
- Full-time
The General Clerk III helps keep daily operations organized and efficient. In this role, you’ll manage a mix of administrative tasks, including maintaining records, reviewing reports for accuracy, compiling information, and resolving routine issues. You may also provide guidance to junior clerks while ensuring smooth support for everyday office needs.Responsibilities:
- Receive phone calls and take notes to pass on to Moving Services personnel.
- Transfer calls when appropriate.
- Sign out power tools to Movers as needed and ensure all equipment issued is returned by Close-Of-Business (COB) of each day.
- Perform light filing as required.
- Distribute and collect Truck Driver paperwork as needed.
- Identify and assess customers’ needs to achieve satisfaction, meet company expectations, and call metric goals.
- Go the extra mile to engage customers and always provide high-quality customer service.
- Support work procedures and processes of the company and departmental standards and strategic directives. Uses appropriate judgment in upward communication regarding customer concerns.
- High school diploma/GED diploma or Associate’s Degree
- Excellent oral and written communication skills
- Strong attention to detail and people skills
- Exceptional organizational and multitasking abilities
- Proficient problem-solving and critical thinking skills
- Entry-level technical skills
- High School Diploma or 1 year of solid Customer Service Skills
- Ability to speak English; Spanish proficiency preferred