Automotive Service Advisor
- Chicago, IL
- $100,000 per year
- Permanent
- Full-time
Job Title: Service Advisor
Schedule: Full Time; Monday-Saturday
Pay: Earn $100,000+ a year! (Commission position)Company Benefits:
- Competitive PTO Policy: Earn 2 weeks within your first year of employment
- Multiple Low-Cost Medical Insurance Options: As low as $43/week + FREE TelaHealth
- Low-Cost Dental, Vision & Life Insurance Options
- Short Term & Long Term Disability
- PAID Training
- 401K Retirement Savings Plan
- Automotive Service & Sales Discounts
- Outlined Career Path and Opportunities for Advancement
- Greet customers promptly and courteously upon arrival at the service drive
- Obtain customer and vehicle information
- Listen attentively to customers' concerns and accurately document their vehicle service needs
- Determine and recommend necessary maintenance based on age, mileage and history of the vehicle.
- Prepare a complete and accurate estimate of cost for labor and parts.
- Keep customers informed of the status of their vehicle repairs and address any questions or concerns they may have
- Comfortably and clearly explain all completed work and charges to the customer
- Coordinate service appointments and ensure timely completion of service orders
- Collaborate closely with service technicians, parts department, and other dealership personnel to ensure efficient workflow and customer satisfaction
- At least 1 year of Service Advisor experience, preferebly within a dealership
- Strong interpersonal skills with the ability to build rapport and establish trust with customers
- Excellent communication skills, both verbal and written
- Detail-oriented with the ability to accurately document service requests and recommendations
- Proficient computer skills and familiarity with automotive service software systems
- Ability to multitask and prioritize tasks in a fast-paced environment
- Knowledge of automotive systems and repair procedures is a plus
- Clean driving record and valid driver's license (3 yr min)
- Must be willing to submit a background screening