Client Advisor - Tudor Boutique, Las Vegas

• Work to create a positive, inviting and elevated environment for the discerning client.
• Be enthusiastic and knowledgeable of the brand's unique heritage, the range of products, and specific product attributes and availability.
• Greet the client when they enter the store, listen to their needs and ask discovery questions.
• Educate and inform the client based on their needs, building trust and developing a long-term client relationship.
• Responsible for implementing brand strategies and guidelines.
• Make certain the visual presentation of the watches is consistent with the luxury image of the brand.
• In the event that the client contact results in a sale, efficiently close and process the sale:

• Process payment accurately and in alignment with policy and partnering with the Operations Department to process the payment, as applicable
• Complete warranty information
• Ensure sizing, cleaning and setting of the watch
• If required, gift-wrap and prepare for shipment
• Follow-up with client on purchase
• Obtain client information utilizing the CRM system to build an on-going relationship.
• Handle client issues with outstanding diplomatic skill, creating a positive experience for the client.

• At a minimum, must meet sales objectives for any given month, quarter and year.
• Clearly understand daily sales objective and how it relates to weekly and monthly targets.
• Clienteling - focus on developing long-term relationships with the client so that they are more likely to think about visiting and buying from the store in the future. As appropriate, follow-up with clients utilizing the CRM system. This may include but is not limited to birthday cards, holiday cards, informing clients of new merchandise and inviting customers to special events/ campaigns.
• Readily accept and incorporate constructive advice given by managers on how to improve sales performance.

• Strictly adhere to all store security procedures.
• Set-up cases and windows.
• Respect other Client Advisors fostering an environment of support and collaboration.
• Adhere to the company dress code policy.
• Work with team members to ensure the store is at all times clean and attractive.
• Attendance is a crucial part of performance. Be on time.
• Help set-up or close store depending upon shift.

• Ensure appropriate visual merchandising of all products in the store.
• Check stock on a daily basis and make certain watches are handled properly (Quality of the stock).
• Maintain informed and up-to-date on brand and industry product knowledge by attending training conducted by the brand and Tourneau|Bucherer.
• Embrace and execute the selling and service experience to brand and Tourneau|Bucherer standards.

• A passion for building clientele and selling.
• Demonstrate an exemplary level of integrity and professionalism at all times.
• Must be able to work a flexible schedule throughout the week.
• Must have a polished and professional appearance with a positive attitude.
• Meet and exceed company assigned goals, metrics and objectives.

• 3+ years' of retail experience, preferably sales in the luxury market.
• Prior watch experience is helpful, but not required.
• Excellent communication, interpersonal and customer relation skills.
• Sales driven and results orientated.
• Team player.
• Willing to be hands-on and work with the team to fulfill operational and organizational needs.
• Adaptable with an attitude of continuous learning.
• A Bachelor's degree or equivalent in business or related discipline is preferred.
• Bi-lingual language proficiency is a plus to cater to our international customer base.

Tourneau