Assistant Front Office Manager

• Support the Front Office Manager in leading a team of approximately 10 agents, including Night Audit, Guest Relations, and Concierge.
• Assist in managing day-to-day front office operations, ensuring seamless guest check-in, check-out, and overall satisfaction.
• Provide guidance and coaching to the team, fostering a positive and professional service culture.

• Actively participate in the property’s ongoing Forbes training program, part of a five-year journey toward achieving a 4-Star rating.
• Uphold and reinforce service standards in alignment with Forbes guidelines and brand expectations.
• Address guest concerns promptly and effectively, ensuring exceptional service recovery.

• Contribute to the restructuring and development of the Rooms Division under the leadership of a new Director of Hotel Operations and Front Office Manager.
• Mentor team members, particularly newer staff, to ensure consistency in service delivery.
• Support the transition of PBX operations to an outsourced provider.

• Monitor front office performance, including staffing, scheduling, and workflow efficiency.
• Collaborate with other departments to coordinate guest services and resolve operational issues.
• Ensure compliance with hotel policies and procedures.

• Mandatory: U.S. citizen.
• Experience as a Front Office Supervisor or in a similar leadership role; open to candidates stepping into their first Assistant Manager position.
• Strong leadership, communication, and problem-solving skills.
• Forbes service experience is highly advantageous.
• Experience with Preferred Hotels is a plus.
• Ability to thrive in a fast-paced environment undergoing change.
• Commitment to exceptional guest service and continuous improvement.

D.C. Global Talent