Manager, Training - Aftermarket and Customer Support (A&CS)

John Deere

  • Davenport, IA
  • $119,856-179,784 per year
  • Permanent
  • Full-time
  • 7 days ago
There are over 7 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we're all about at John Deere. And it's why we're investing in our people and our technology like never before! Here the world's brightest minds are tackling the world's biggest challenges. If you believe one person can make the world a better place, we'll put you to work. RIGHT NOW.John Deere is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to, among other things, race, religion, color, national origin, sex, age, sexual orientation, gender identity or expression, status as a protected veteran, or status as a qualified individual with disability.Primary Location: United States (US) - Iowa - Davenport
Function: Marketing and Sales (CA)
Title: Manager, Training - Aftermarket and Customer Support (A&CS) - 115154
Onsite/Remote:Onsite PositionYour ResponsibilitiesAs a Manager, Training - Aftermarket and Customer Support for JD Construction & Forestry located in Davenport, IA, you will:
  • Lead the aftermarket training development and delivery strategy globally for the Construction and Forestry (C&F) division
  • Manage a team of instructors to deliver training solutions that increase our customer and dealer's service capabilities and capacity
  • Manage and grow the capabilities of the C&F Certified Dealer Instructor (CDI) program
  • Manage the North America Aftermarket Parts and Service Career Recognition program in partnership with the enterprise
  • Collaborate with global enterprise training teams on consistent deployment of our shared training process and solutions
VISA Sponsorship is NOT Available for this positionWhat Skills You Need
  • Demonstrated passion for developing people
  • 3 or more years of experience successfully managing cross-functional teams to achieve measurable business results
  • 3 or more years of experience with heavy equipment dealer parts/service operations and how they support customers
  • Experience influencing without authority inside and outside of an assigned organization at all levels
  • Ability to manage budget plans for a department
  • Willingness to travel 50% of time at a minimum. (Heavier travel may be required, possibly including weekends, during large training events such as Spring Training or during a new product launch)
What Makes You Standout
  • Experience with construction equipment applications, dealers and customers
  • Knowledge in machine systems (electrical, hydraulic, power train, engine, etc.)
  • Formal experiences in the learning and development related the analysis, design and delivery of training solutions
EducationIdeally you will have a degree or equivalent related work experience in the following:
  • Bachelor's degree in education, business, engineering, technology, marketing, or equivalent related work experience
What You'll GetAt John Deere, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. Here, you'll enjoy the freedom to explore new projects, the support to think outside the box and the advanced tools and technology that foster innovation and achievement. Additionally, we offer a comprehensive reward package to help you get started on your new career path, including:
  • Flexible work arrangements
  • Highly competitive base pay and performance bonuses
  • Savings & Retirement benefits (401K and Defined Contribution)
  • Healthcare benefits with a generous company contribution in the Health Savings Account
  • Adoption assistance
  • Employee Assistance Programs
  • Tuition assistance
  • Fitness subsidies and on-site gyms at specific Deere locations
  • Charitable contribution match
  • Employee Purchase Plan & numerous discount programs for personal use
$119,856.00 - $179,784.00 + BenefitsFollow this link to learn more about our Total Rewards PackageMust be 18 years of age or older to applyThe information contained herein is not intended to be an exhaustive list of all responsibilities and qualifications required of individuals performing the job. The qualifications detailed in this job description are not considered the minimum requirements necessary to perform the job, but rather as guidelines.The terms of the applicable benefit plans, and all company actions administering or interpreting these plans, continue to control. Deere & Company reserves the right to suspend, amend, modify, or terminate the Plan(s) in any manner at any time, including the right to modify or eliminate any cost-sharing between the company and participants. Changes, which can be made at any time, are made by action of the company's board of directors, or to the extent authorized by resolution of its board of directors, or by the Deere & Company Compensation Committee. In the event of a conflict between the language of the official Plan Documents and this document, the language of the official Plan Documents will control.ACA Section 1557 Nondiscrimination NoticeThe John Deere Health Benefit Plans for Salaried Employees and The John Deere Benefit Plan for Wage Employees comply with applicable Federal civil rights laws and do not discriminate on the basis of race, religion, color, national origin, sex, age, sexual orientation, gender identity or expression, status as a protected veteran, or status as a qualified individual with disability.

John Deere