Position Duties and Responsibilities
Provide technical support for robot based products (PLC, Servo, Motion Control and Robot) and applications to sales personnel focusing on key/target accounts. May also develop and/or deliver technical training to customers, distributors and company personnel on all company products.
Provide on-site application engineering and product consulting.
Serve as the escalated technical resource (subject matter expert [SME]) on robot products and applications.
Maintain technical documents and documentation on company products, as assigned.
Develop technical/application notes where applicable, detailing start-up procedures of new products.
Maintain current knowledge of new products and applications, through self-study, hands-on testing of demo units, and seminar attendance.
Actively identify opportunities for custom training classes.
Deliver presentations to external organizations or entities.
Document support case data utilizing CRM.
Perform other duties as assigned.
Approximately 50% required.
Experience with CNC, PLC, VFD, HMI, Servo, Motion Control, Robot, CNC and Control Networks and other industrial automation applications.
Ability to develop and maintain in-depth, up-to-date technical knowledge, including the latest; company products, and to serve as escalated technical resource (subject matter expert [SME]).
Technical writing skills.
Project management skills.
Ability to operate effectively as part of a team.
Customer service and phone skills.
Professional, patient, positive, confident communication style and attitude.
Ability to write and perform technical product and solution training for groups.
Organization skills, i.e. for documents, demos, work area and time management.
Beneficial Education, Skills and Experience
Strong background in PLCs, VFDs, HMIs, and networking, process control and IEC 1131 programming standards is preferred.
Some experience with PC hardware and software required with specific experience in industrial applications is preferred.
Ability to discuss customer application requirements on phone or in person.
Experience with SolidWorks and developing application simulations.
BS in Electrical Engineering or equivalent experience.
5 - 7 years of application experience with robot applications and products.