Description :Position SummaryWe are seeking a proactive and experienced Senior Applications Support Analyst to join our IT team. This role entails hands-on technical support for our enterprise applications, with a focus on EHR, and financial systems. The ideal candidate will provide Tier 2/3 support, and mentor junior analysts while ensuring system stability, performance, and user satisfaction.Key Responsibilities
Serve as the support lead for EHR and financial systems, including configuration, troubleshooting, and user support.
Collaborate with clinical and administrative teams to optimize workflows and ensure compliance with healthcare regulations.
Manage system upgrades, patching, and vendor coordination for MyEvolv and financial platforms.
Support financial systems integration, reporting, and reconciliation processes.
Develop and maintain documentation for system configurations, SOPs, and training materials.
Lead cross-functional projects involving EHR enhancements and financial data workflows.
Provide Tier 2/3 support and mentor junior analysts on best practices and issue resolution.
Analyze data trends and system performance to recommend improvements.
Required Skills & Qualifications
Bachelor’s degree in Computer Science, Information Systems, Healthcare Administration, or related field (or equivalent experience).
3+ years of experience in application support or systems analysis, with at least 2 years focused on EHR and financial systems.
Familiarity with healthcare compliance standards (e.g., HIPAA, ICD-10) and financial systems.
Strong problem-solving, communication, and stakeholder engagement skills.
Experience with ticketing systems (e.g., ServiceNow, Jira, Zendesk).
Knowledge of myEvolv EHR, UKG, Office 365, or similar applications is a plus.
SQL proficiency is a plus but not required.
Core Competencies
Technical Leadership: Architects and guides scalable solutions across departments.
Customer Focus: Delivers high-quality service and support to end-users.
Problem Solving: Diagnoses complex issues and delivers effective solutions.
Collaboration: Works effectively with stakeholders, developers, and support teams.
Adaptability: Thrives in dynamic environments with shifting priorities.
Documentation & Governance: Maintains clear records and enforces best practices.
Clinical & Financial Insight: Understands the intersection of healthcare delivery and financial operations.
Communication: Clearly conveys information across various media and audiences.
Working Conditions
Standard office hours with occasional after-hours support.
Hybrid or remote work options available.
Fast-paced environment with opportunities for growth and development.
The salary range for this position is $75,000-$85,000 yearly#nassaucampaign
