Property Operations Coordinator

Placemakr

  • Austin, TX
  • Permanent
  • Full-time
  • 2 days ago
A bit about usAt Placemakr, home meets hospitality. We've combined the best of apartment living, vacation rentals, and hotel stays into one experience. We partner with developers, property operators, and investors to curate a collection of apartment-like spaces in hand-picked neighborhoods. Our tech-enabled buildings create one-of-a-kind guest experiences and add tremendous value to the underlying real estate. Whether guests are with us for a night, a year, or somewhere in between, these are more than just spaces to spend the night - they're a place to call home.Our property team members help our buildings thrive by focusing on execution and ensuring a great experience for both residents and guests. Our non-property team members support property execution and the evolution of other areas within our platform. They can enjoy remote-first work with the freedom to choose their location - as long as they have access to a workspace and reliable Wi-Fi. We believe collaboration is key, so our remote-first teams and property leaders have biannual in-person get-togethers at various locations across the US.From corporate non-property team members to our property teams and leaders, we're looking for collaborative, driven individuals to join us as we continue to expand our presence.The impact you'll haveAt Placemakr, our obsession with exceptional service doesn't stop at our guests, residents and partners - it encompasses our team members as well. As a Coordinator, Property Operations I, you will play a pivotal role in providing support to our property leadership team and property team members through exceptional communication and prioritization skills, executing on administrative and operational tasks to improve efficacy of the overall team, and being a hands-on member of front of house and back of house teams. Reporting directly into the General or Operations Manager, we are seeking individuals who champion Placemakr's Community Norms, bring a forward-thinking, proactive mindset to each shift and are considered an extension of our property leadership team. As an integral member of our on-site property team and a future leader at Placemakr, you will embody our Property Team Mission with each guest and team member interaction, lead by example and ultimately ensure that our guests are delighted by the experiences created by each team member on property.This position requires open availability for scheduling including nights, weekends and holidays. The exact hours and days of the week and weekend that you will be scheduled will be rotational.This position is based onsite in Austin, TX and will pay $ . \nWhat you'll do
  • Consistently provide an exceptional experience to all Placemakr guests, residents and partners by embodying what our guests should think of as a trusted friend and local insider.
  • Foster a "one team" mentality by collaborating effectively with all property team members, contributing to a cohesive and supportive work environment.
  • Maintain a safe, secure and compliant environment for team members and guests by adhering to established Placemakr and property-specific policies and procedures, including emergency protocols, attendance policies and conduct expectations.
  • Spend 100% of your time playing an active role in the day-to-day operations of your property, including providing administrative and operational support to your leadership, front of house and back of house teams, to maintain operational excellence.
  • Lead by example as a top performer to help your team achieve and maintain Placemakr standards for excellence, including employee engagement ratings, NPS scores, brand standards, and consistently positive customer reviews.
  • Effectively resolve escalated guest and team member issues with autonomy, exercising exceptional judgement and decision-making skills.
  • Support the front of house operations by being a hands-on, service-focused team member at the front desk and addressing any operational or guest-facing issues (as called for by the needs of the business).
  • Support the back of house operations by inspecting rooms, creating housekeeping boards or delivering on inventory-related tasks (as called for by the needs of the business).
  • Support your property and department leaders with creating and communicating schedules, addressing time-clock issues, collecting missed punch forms and delivering on operational, administrative or budgetary duties and efficiencies, as assigned.
  • Provide support to property and department leaders with the inventory and ordering process for all property supplies including, but not limited to, room amenities, housekeeping supplies, business cards, pin cards, administrative supplies, and approved property signage.
  • Additional duties and responsibilities, as assigned.
What it takes
  • Bachelor's degree in hospitality, management, business administration or related field or commensurate experience in lieu of a degree
  • 1+ years in a client-service work environment and/or 1+ years in an administrative or operations support-focused role
  • Experience with basic office tools and systems such as Microsoft Office (including Word, Excel and PowerPoint)
  • Previous experience in a property management or point of sale system preferred
  • Demonstrated ability to multi-task and prioritize tasks effectively based on competing levels of urgency
  • You exceptional organizational and time-management skills
  • You are a problem-solver and skilled communicator
  • You embody our Property Team Mission of Customer, Consistency and Community (Norms).
  • You lead by example and embody the core values of Placemakr. You Own It. You Make It Better. You Treat People Right.
  • Coordinators, Property Operations, will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for our Coordinators, Property Operations and an exceptional guest experience.
\nOur benefits & perksCompetitive pay rateGenerous monthly bonus program of up to $500/monthCompany stock options401k + 4% employer matching programMedical, Vision & Dental Insurance plan optionsFlexible Spending Account & Health Savings Account options15 days of accrued paid time off (PTO) per year, with the flexibility to use it, roll it over, or cash it out!PTO increases to 20 days per year after 2.5 years of employmentEnjoy a paid day off for your birthday to celebrate your day, your way!Paid Parental LeavePaid Life InsuranceFlexible scheduling (including 3- and 4-day full-time work weeks, location- and position-dependent) to support work-life balance for allTransparent position development which provides you with the ability to increase your pay by at least $2/hr in as fast as 9-months (position-dependent)Exclusive, Placemakr-branded swag through our Placemakr Stars ProgramWeekly Paychecks, plus ZayZoon as an option to access your paycheck before your paydayPlus, discounts to stay at select Placemakr properties all over the US*The exact benefit terms and coverage are detailed in the Employee Handbook. Please note that Placemakr has the right amend policies and are subject to change.Our community normsGreat people are the key to our success. From corporate team members to our property teams and leaders, we're looking for collaborative, driven individuals to join us as we continue to expand our presence across the US. Most importantly, we create positive community norms that shape our company culture and inform how we do business:We own it.We make it better.We treat people right.Applicants must be legally authorized to work in the United States and meet our age requirements of 18 years or older in order to be considered for employment with Placemakr.Placemakr will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our team at recruiting@placemakr.comAll your information will be kept confidential according to EEO guidelines. Placemakr values diversity of all kinds, and is committed to building a diverse and inclusive workplace where we learn from each other. We are an equal opportunity employer and evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.Placemakr participates in the E-Verify program as part of our hiring process in order to stay committed to maintaining a legal workforce and complying with all applicable employment laws. E-Verify is a federal system that allows employers to confirm the employment eligibility of newly hired employees by comparing information from an employee's Form I-9 to data from U.S. Department of Homeland Security and Social Security Administration records. All new hires will be required to complete the Form I-9 and may be verified through the E-Verify system. For more information about E-Verify, please visitIf you don't meet 100% of the above qualifications, we still encourage you to apply!

Placemakr