Account Director
Direct Agents
- New York City, NY
- $100,000-115,000 per year
- Permanent
- Full-time
- Supervise and manage client accounts, maintaining effective communication and relationships.
- Collaborate with clients to understand their objectives and provide tailored solutions.
- Identify and upsell new opportunities and initiatives that contribute to clients’ overall goals.
- Organize creative assets and technical integrations for campaigns.
- Coordinate the process of retrieving creative assets, building out ad copy, and QAing previews before launch.
- Coordinate various elements to ensure smooth campaign execution and alignment with client objectives.
- Lead the setup of new clients and campaigns, ensuring all aspects are optimized for success.
- Develop comprehensive campaign strategies to meet client goals and objectives.
- Workshop ideas for new channel initiatives to reach client target audiences.
- Plan, execute, and present in QBR & client strategic planning meetings
- Generate analysis reports detailing campaign performance metrics, including expenditures, budgets, and media placements.
- Analyze data to provide insights and recommendations for ongoing campaign improvements.
- Proactively workshop ideas to improve performance or generate supplemental volume.
- Assist Media Buying and Sales teams by preparing contracts, support materials, and other documentation.
- Ensure seamless collaboration between departments to achieve sales and campaign objectives.
- Monthly budgeting
- Account allocations within team
- Enforcing best in class client services practices on all accounts
- Periodic check-ins with team members for account updates and growth opportunities
- Team planning and goal setting
- Leveraging team resources to better service clients and manage account workload
- Provide guidance to senior management for continuous improvement, increased efficiency, and betterment of processes
- 6+ years of account management/client services experience
- 1+ years experience managing direct reports
- Experience with Search, Social, and Programmatic marketing campaigns
- Experience with managing SEO, analytics, and creative initiatives is a plus
- Exceptional oral and written communication skills
- Expert relationship builder and strong customer service skills
- Strong leader both internally and externally
- Analytical skills required -- must have experience in MS Excel and data analysis
- Ability to think strategically on your feet
- Strong attention to detail
- Strong time management skills -- ability to prioritize and meet deadlines
- Diligent work ethic
- Must be self-motivated and able to take the initiative to get the job done
- A competitive salary of $100,000 - $115,000, depending on experience, with annual compensation reviews based on performance
- Bi-annual bonus pay based on company and individual performance
- Regular performance reviews and growth path check-ins throughout onboarding and quarterly thereafter
- Health, dental, vision, and mental health benefits including access to providers like:
- One Medical, Talkspace, KindBody, and Health Advocate
- Paid Time Off, Birthdays, Volunteering Time
- PTO: 15 - 24 days/year depending on seniority and tenure
- Sick/Safe Leave: 7 days/year
- Your birthday is a day off!
- Paid Parental Leave: up to 12 weeks depending on seniority and tenure
- Summer Fridays: Half day schedule from Memorial Day through Labor Day
- A new MacBook Pro laptop for ease of work
- A newly built and sun drenched penthouse office with incredible views over Flatiron
- Our ‘Acceleration Hub’ is our new NYC HQ located on 5th Ave in the heart of the Flatiron District
- Each team member has a dedicated workspace with 2 large monitors and all the necessary peripherals (Jabra headset, keyboard, mouse)
- Access to commuter benefits and annual memberships to Citibike
- Happy Hours and our premier annual events including ‘Field Day’ and our annual themed Holiday party extravaganza
- Dog friendly office!
- An inspiring atmosphere with supportive colleagues and innovative projects
- Future career development opportunities with internal and external opportunities for professional growth and networking
- Epic regular team building and celebrations
- An unwavering belief that we can build, create and grow together!