Senior IT Solutions Architect

• Provides pre-sale consulting, design, implementation and go-live support to current and potential customers
• Performs detailed analysis of customer clinical and IT environment to understand workflow and functionality to determine configuration needs
• Collaborates with Sales & Applications Consultants to design customer solutions
• Plans, creates, designs and presents IT solutions workflows, network architecture diagrams, drawings, and visual communication(s) to customers and internal stakeholders for review and approval
• Serves as voice of the customer liaison with internal stakeholders
• Provides escalated on-site support as requested by IT Solutions Manager
• Provides Project Management support during solution implementation
• Responsible for ensuring all security clearances and documents are completed and provided to customers within defined timeframe
• Understands gaps, proposes mitigation plans, and escalates as required to ensure complete customer satisfaction
• Ensures designs are in compliance with all regulatory policies, procedures and records
• Identifies opportunities to streamline and create more effective tools and processes and drives change.
• Provides technical leadership, consulting and direction to the Solutions Architect team. Maintains technical competency with market changes; researches and recommends training courses webinars, podcasts etc.

• Other duties and responsibilities as assigned by IT Solutions Manager

• Commercial Operations Organization I Implementation and Project Team
• Marketing IT Solutions
• Client Services

• The ideal candidate for this position will exhibit the following skills and capabilities:

• Strong interpersonal and communication skills, both verbal and written
• Ability to author documents, diagrams, and presentations
• Ability to communicate across all levels of an organization (C-level to support level staff). Comfortable communicating with and influencing customers, internal teams, and senior leadership
• Ability to work in a regulated environment
• Ability to work under own initiative /self-motivated
• Demonstrated ability to solve complex technical challenges
• Adaptability; ability to manage workload and competing priorities
• Highly Collaborative; ability to work cross-functionally, with multi-disciplined teams

• Education:

• Bachelor's degree in Information Technology, Computer Science or Engineering required or equivalent experience in lieu of a degree will be considered.
• Experience:

• Minimum of seven years' experience in customer facing/support role within medical device or healthcare field
• Experience implementing complex IT Solutions required
• Expert knowledge of clinical/healthcare IT environments
• Project Management experience desirable.
• Additional Skills/Knowledge:

• Expert knowledge of cybersecurity, keeps current within industry trends and mitigation, preferred
• Experience with industry relevant interface technologies and protocols such as: Interface Engines, IT Security, Connectivity, Databases, ADT /POCT Devices
• Language: Fluency in English required

Werfen