Member Engagement and Wellness Director

• Bachelor's degree in related field preferred or equivalent combination of education and experience.
• Previous supervisory experience in customer service preferred.
• Excellent personal computer skills and experience with standard business software.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
• Demonstrated customer service orientation with the ability to develop and maintain effective relationships across departments and with donors and volunteers.
• Flexibility to support time-sensitive functions of program and/or service activities (such as special events).
• Successful completion of background and Child Abuse and Neglect screening.
• Acquire and maintain the following certifications within 30 days of start date via YMCA, American Red Cross,

• American Heart Association, and American Health and Safety Institute (ASHI):
• First Aid/CPR/AED (valid 2 years unless otherwise noted)
• Complete required online training modules prior to start date and annually thereafter.

• Create a member-focused, welcoming, and safe culture where all feel a sense of belonging, modeling relationship-building skills in all interactions.
• Foster a climate of innovation and problem-solving to ensure member satisfaction.
• Implement membership strategies to support recruitment of new members and retention of existing members.

• Recruit, hire, train, develop, schedule, and direct personnel and volunteers as needed.
• Provide direct oversight and support to the Wellness Coordinator, who supervises daily wellness staff and operations.
• Review and evaluate staff performance, develop strategies to motivate staff, and achieve goals.

• Develop, implement, and grow innovative programming to enhance the member experience, particularly for families, seniors, and adults.
• Promote programming and membership enrollment, coordinating program registration logistics for phone, walk-in, and web registration.
• Collaborate with the Youth and Aquatics Program Director on initiatives such as Summer Day Camp, the 7th-grade membership initiative, and enrichment programming

• Provide leadership and strategic direction for wellness programs, ensuring alignment with YMCA goals and member needs.
• Supervise and support the Wellness Coordinator, who manages daily wellness operations, staff scheduling, and program delivery.
• Monitor program quality, outcomes, and member satisfaction, providing coaching and resources to the Wellness Coordinator as needed.
• Ensure effective promotion of wellness initiatives, risk reduction, and evidence-based chronic disease management strategies.
• Oversee the development of new member orientation and fitness program onboarding, with implementation led by the Wellness Coordinator.
• Integrate wellness programming into broader member and family engagement efforts to promote a holistic approach to health.

• Support marketing efforts for all programs and coordinate with the Association Marketing Department.
• Partner with community organizations to implement health strategies and represent the YMCA at community events.

• Oversee Child Watch staff and operations, including facilitating monthly Kids Night Out events.
• Ensure proper implementation of front desk procedures and adherence to business systems, cash handling, and technology standards.
• Maintain high standards of cleanliness and presentation in member spaces, offices, and storage areas.
• Attend all leadership team meetings, Membership Engagement and Childcare cabinets, board meetings, and other required activities.

• Participate in the planning of the annual budget and manage the approved budget for membership/wellness and family programming.
• Monitor and manage program payments and ensure collection of program fees prior to program start.

• Assist with the Annual Campaign and empower staff to participate actively.

• Be visibly involved with members, volunteers, and staff in a positive, friendly manner, demonstrating YMCA core values.
• Be present and available for programs, including nights and weekends.

• Ensure compliance with risk management, quality standards, child abuse, and safety policies for all program areas.
• Adhere to policies related to boundaries with children and teens, attend required abuse risk management training annually, and report any suspicious or inappropriate behaviors.
• Follow employee and volunteer screening requirements and use screening instruments to screen for abuse risk.
• Provide ongoing supervision and training related to abuse risk and give staff regular feedback regarding boundaries with children and teens.
• Require employees and volunteers to adhere to policies and procedures related to abuse risk.

YMCA