Initial Posting Date: 09/02/2025Application Deadline: 09/09/2025Agency: Department of Human ServicesSalary Range: $4,023.00 - $5,575.00 monthlyPosition Type: EmployeePosition Title: Eligibility Worker (Human Services Specialist 3) – two (2) Vietnamese/English bilingual required vacancies!Job Description:The (ODHS) is proud to be an Equal Opportunity Employer. We are guided by our and our vision for a positive that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.Vietnamese/English bilingual required vacancies: To qualify for these positions, you must be bilingual in Vietnamese and English languages. The job offer will be contingent upon passing test(s) evaluating your proficiency in the bilingual requirements for this position. Upon passing the test(s), you will receive 5% bilingual differential pay.Opportunity awaits! We are seeking talented individuals who have experience interviewing applicants to determine eligibility for programs and services through a trauma informed lens. If you are looking for a meaningful career that serves Oregon’s most vulnerable community members, apply today to join our team!Summary of Duties(OEP) is a program within ODHS that determines eligibility for people living in Oregon who apply for medical, food, cash and childcare benefits through the ONE eligibility system. OEP plays critical part of the eligibility process that moves beyond integration and equality, to focus on equity of services and providing timely, accurate, and necessary eligibility determinations through a person-centered approach.As an Eligibility Worker, you will:Interview applicants to gather and assess information for benefits we administer, such as Domestic Violence services, Supplemental Nutrition Assistance Program (SNAP), Long Term Care (LTC) services, Temporary Assistance to Needy Families (TANF), Employment Related Day Care (ERDC), and various Medicaid (Health insurance) programs.Perform eligibility determinations, redeterminations, and periodic reviews.Conduct interviews over the phone with applicants applying for benefits.Communicate eligibility decisions to applicants.Provide person-centered services with a trauma-informed approach to identify needs.Be responsible for accurate and timely eligibility determinations.Create a work environment where everyone feels welcomed, appreciated and valued.Participate in professional development opportunities and ongoing education of cultural awareness.Minimum QualificationsTwo years of experience determining eligibility for an agency program by interviewing to assess the needs of clients and interpreting and applying the policies, rules, and guidelines applicable to the client's situation.An equivalent combination of education, training, and experience relative to the class concept.To qualify for this position, you must be bilingual in Vietnamese and English.Essential AttributesWe are looking for candidates with:Experience conducting work that requires attention to detail, particularly with data entry and reviewing documents.Experience adapting communication style to explain complex information such as rules or procedures verbally and in writing to diverse audiences.Experience using time management, organization, and prioritization skills to meet deadlines.Experience providing customer service that is person centered and .Experience with technical skills that include basic computer and search engine knowledge, email communication and learning new web-based platforms.Experience developing meaningful relationships that foster trust, inclusivity, and respect.Attention all candidates! A cover letter is required (limit: 2 pages or less). Clearly describe how you meet the essential attributes listed above in your cover letter.Your resume (optional) and cover letter (required) may be uploaded in the Resume/CV field on the online application.Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the hiring process and will be used to determine your starting salary range if you are selected as a final candidate.Please include detailed work history that includes the month/year start date and month/year end date for each role/job. If applicable for college degrees, please clearly indicate if a degree has been completed when providing educational history (graduation dates are not required on applications).If you are selected as the final candidate and a degree is listed as a minimum qualification for the position, please be prepared to provide verification of your completed education before moving forward in the hiring process.The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process.The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.Working ConditionsYour work schedule will be 10 a.m. – 7 p.m., Monday – Friday PDT/PST. This ongoing work schedule is not negotiable and will not be adjusted to accommodate other time zones.Your training schedule will be 8 a.m. – 5 p.m., Monday – Friday PDT/PST.This position is fully remote.The ability to report to a local branch office may be required when training, business or operational needs are dependent on onsite activities. Travel expenses are not provided, nor reimbursable for remote work employees per travel policy paragraph 105:You will communicate with customers over the phone and process work electronically using multiple computer screens and databases for prolonged periods of each workday.You will interact with a wide range of people including some who have experienced trauma and may be experiencing emotional and/or financial distress.Consistent attendance is essential.Flexibility/adaptability is essential due to a changing environment with regular policy, program, and technical adjustments.Occasional overtime may be offered depending on business need.Background Checks and RequirementsIf selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification.The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.Benefitscommunities that promote shared learning.Cost of Living Adjustments.Annual salary increases (until you reach the top of the listed salary range).Amazing .Possible eligibility for the .Employment PreferenceVeterans’ preference:.. Please do not attach your Veterans’ preference documentation in the Resume/CV field of your application.General InformationThis is a permanent, full-time position and is represented by the Service Employees International Union (SEIU).This recruitment may be used to fill future vacancies in the same classification.Contact InformationWe invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions.The recruiter for this position is Alissa Walker. If you contact the recruiter, please include the job requisition number.Email: ALISSA.WALKER@odhs.oregon.govPhone (call or text): 503-519-1807
