Production Specialist II - 3rd Shift

Bank of America

  • Chicago, IL
  • $24.00-25.20 per hour
  • Permanent
  • Full-time
  • 1 month ago
Job Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!Job Description:
This job is responsible for handling more complex files and effectively preventing client escalations. Key responsibilities include assisting with client escalations and related issues, performing various production and support functions, and accurately entering data and assembling documents. Job expectations include monitoring and reviewing documentation against requirements, leveraging reporting to perform job functions, and performing work across multiple workstreams and systems.Line of Business DescriptionOpportunity to join Lockbox Exception Queue (EQ) in Chicago. This job is responsible for handling more complex files and effectively preventing client escalations. Key responsibilities include assisting with client escalations and related issues, performing various production and support functions, and accurately entering data and assembling documents. Job expectations include monitoring and reviewing documentation against requirements, leveraging reporting to perform job functions, and performing work across multiple workstreams and systems.Schedule: 3rd shift: hours 9:00pm – 5:30am / Thursday – MondayResponsibilities:Addresses issues in production proactively and handles complex client escalationsPrioritizes and organizes work to increase effectiveness, efficiency, and productivityMonitors and reviews documentation requirementsResolves peer or customer escalations and inquiriesExecutes on policies and procedures in connection with firm policies and guidelines regarding document managementRequired Qualifications:PC literateAbility to work under pressureAbility to complete work quicklyAbility to work in team environmentAbility to organize and set prioritiesAbility to communicate effectivelyDetail & Quality orientedAbility to work with little supervisionAbility to work over when neededAbility to detect and handle unusual situationsAbility to adapt to new methods in an automated environmentAbility to identify processor and remitter errorsAbility to handle high volumes of workGood hand eye coordination.Ability to grasp basic data processing concepts/proceduresAbility to solve problems logicallyAbility to maintain minimum production standardsGeneral understanding of Lockbox.Skills:AdaptabilityAttention to DetailBusiness Operations ManagementCustomer and Client FocusPolicies, Procedures, and Guidelines ManagementCollaborationIssue ManagementOrganizational EffectivenessPrioritizationProblem SolvingConfronting BiasMinimum Education Requirement: High School Diploma / GED / Secondary School or equivalentShift: 3rd shift (United States of America)Hours Per Week: 40Pay Transparency detailsUS - IL - Chicago - 540 W Madison St - Bank Of America Plaza (IL4540)Pay and benefits informationPay range$24.00 - $25.20 hourly pay, offers to be determined based on experience, education and skill set.Predictable payThis role is compensated with a base salary and is not incentive eligible.BenefitsThis role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

Bank of America