24/7 Restaurant Supervisor
Monarch Casino Resort & Spa Black Hawk
- Black Hawk, CO
- $56,485 per year
- Permanent
- Full-time
- Free Hot Meal per shift
- Non-smoking environment
- Subsidized transportation
- Working in and around the various restaurants and the casino floor
- Work with Elevated ingredients
- Advancement opportunities
- Interviewing, disciplining, developing/training and scheduling of staff.
- Lead team member shift meetings.
- Monitors and supervises shift activities, opening and closing duties.
- Interacts with guests to resolve any guest issues.
- Works with other supervisors to facilitate a pleasurable dining experience for guests.
- Fills in for line staff when required.
- Demonstrates proactive leadership skills.
- Communicates well with guests and team members in a team environment.
- Must facilitate repeat business through pleasurable dining experiences.
- Must be at least 21 years of age and able to obtain and maintain a Colorado Support Gaming License.
- Minimum 1-year previous F&B Supervision/Management experience required in FOH operations or relevant degree in hospitality program.
- Problem Solving, Quality Control and Priority Assessment – Must evaluate current practices and processes; immediately recognize potential areas of conflict; and initiate ways to improve current business methods, quality of products and services provided to the guests.
- Conflict management-An Assistant Manager must recognize a problem when it arises and be able to resolve it appropriately by using good judgment, tact and initiative according to company policy and procedure. Requires the often-unbiased mediation skills to handle all types of conflicts that will occur at all levels of supervision and the ability to negotiate effectively.
- Information Gathering-Must identify and utilize internal and external sources to improve and maintain the company’s objectives.
- Sales Techniques and Guest Influence-Must understand products and services, develop new prospects for opportunity, and understand guest needs clearly. Must also possess substantial experience and remain current in state-of-the-art sales methods. Must set and meet sales goals.
- Understands measurements of liquid and weight and temperatures
- Ability to work in high volume, sometimes loud and ever-changing environment
- Basic to intermediate computer knowledge
- Must possess excellent guest service and communication skills with the ability to deal with guests.
- Ability to speak and write English.
- Ability to communicate information through spoken words and sentences that others will understand
- Ability to read and understand information and instructions presented in writing.
- Must be able to stand for duration of shift.
- Must be able to bend, stoop and continuously use hands.
- Ability to push and pull up to 25lbs pounds and occasionally up to 45lbs
- Ability to work all shifts including weekends and holidays when needed.
- Successfully pass a pre-employment criminal background check and drug screen.
- Paid Time Off
- 6 Observed Holidays and Holiday Pay
- Health Benefit Insurance Package after 90 days includes: medical, dental, vision, life insurance, short term disability, 401k with company match
- 1 Free Hot Meal per shift and Unlimited Coffee, Tea, Soft Drinks
- Up to 48 hours of Sick Pay for Team Members Under 30 hrs per Week
- 80% Subsidized Bus Transportation Options
- Free Covered Parking
- Education/Tuition/Certification Reimbursement (up to $6,000 per calendar year)
- Wardrobe/Uniforms and Dry Cleaning Provided Free of Charge for most positions
- Career Development and Advancement Programs
- Team Member Anniversary Recognition (earn resort credit, vacation trips and more!)
- Team Member Hotel, Retail and Spa Discounts