Large Sporting Goods Retailer Customer Sales and Service Agent

• Respond to “Where is my order?” calls

• Assisting customers with product questions

• Placing new orders/volume orders

• Handling existing orders: returns/replacements

• Provide store-specific support

• Tracking shipments

• Gift Card/Loyalty Card support

• Dispositioning all calls

• Deliver first call resolution with white glove service

• Have agents that are fluent, both written and verbal, in English

• Demonstrate a proven ability to deal with challenging customers and situations

• Are confident in their ability to achieve metrics

• Build and maintain strong working relationships through exceptional communication

• Provide proven problem-solving capabilities to deliver practical solutions

• Expertly navigate the Internet and demonstrate a working

• knowledge of Microsoft Office programs such as Outlook, Excel, and Word

• Type 25+ words per minute

• Demonstrate a working knowledge of a variety of sports and outdoor activities

• Have previous customer service experience within a call-handling environment

• Select the company you want to work for within our client base.

• Work from home

• Flexible schedule

S & E Group