Patient Entry Team Member

• Generous Medical coverage with up to 75% of employee medical premiums covered by the practice
• Dental and Vision Insurance: Optional plans are available to ensure your health is a top priority.
• 401K With Match: Up to 4% employer match to help you secure your financial future.
• Work-Life Balance: No weekends required, with potential for a four-day work week.
• Product & Service Discounts: Enjoy discounts on skincare products and treatments
• Robust complimentary cosmetic points that can be redeemed for free services.
• Free Skincare Products: Receive frequent free products from our renowned skincare store, Chicago Skin Science.
• Skincare Education: Participate in ongoing education to grow your expertise in skincare, health, and aesthetics.
• A close-knit, supportive team environment that fosters collaboration and camaraderie

• Greet and welcome all new patients and visitors to the practice using excellent customer service skills.
• Present forms to be filled out or consents to be signed on tablets, provides any assistance needed by patient.
• Scans driver's license/photo identification and both sides of insurance card(s), verify current information on file is accurate and up-to-date.
• Verify and update, when necessary, all demographic and insurance information on established patients at each visit.
• Provides HIPAA Privacy Notice to patient, along with acknowledgement form for patient's/legal guardian's signature on tablet.
• Monitors and modifies providers' scheduling templates as necessary to maximize efficiency.
• Responsible for cleanliness of patient reception area.
• Keeps patients informed of any delays in being taken back by clinic staff.
• Maintains professional image through appropriate attire and grooming.
• Performs daily tasks as needed.

• Check out patients and provide products for sale or samples for testing, using card on file
• Check out all patients and collect appropriate monies due (payment for cosmetic procedures, co-pays).
• Accurately enter all patient charges into the practice management system.
• Post any collected monies to appropriate line items.
• Explain all charges to patients including any fees they will be responsible for (if patient is responsible for deductible after checking benefits).
• Completes daily batch reconciliation.
• Balance all charges and collections showing in computer against encounter forms and all money collected.
• Count change drawer, assures that all money is accounted for. Notify the Patient Entry Coordinator, Revenue Cycle Coordinator, or Practice Administrator immediately if there is a discrepancy (over or under).
• Put finished deposit and balance sheets in cash box.
• Describe skin care products benefits and uses, along with Store associate, for patient usage.
• Schedule follow up appointment if not already done in exam room by MA.

• Treats all patients and other staff members with respect, is polite and professional, and keeps patient information private and secure according to HIPAA guidelines.
• Ability to effectively triage calls from patients to ensure appropriate scheduling.
• Excellent customer service, communication skills and telephone etiquette.
• Ability to understand patient's needs and concerns.
• Ability to work as a team member.
• Ability to manage multiple tasks simultaneously.
• Organized with attention to detail.
• Computer proficiency.
• Knowledge of medical terminology.
• Knowledge of CPT and ICD-10 coding.

• High school diploma or equivalent.

• Two years minimum experience in a physician medical practice preferred.

• Requires ability to speak audibly and listen actively.
• Requires ability to use computers, telephones and other office equipment.
• Requires ability to sit for extended periods of time.
• May require occasional bending and lifting up to 25 pounds.
• May require periodic travel.

Chicago Cosmetic Surgery and Dermatology