Senior Claim Specialist
- Phoenix, AZ
- Permanent
- Full-time
- Manage claims conducting virtual inspections, along with utilization of approved vendors to fully assess and adjust property losses.
- Ensure virtual inspections are completed of properties to include investigating facts, evaluating damages, and writing estimates.
- Investigate and adjust both personal and commercial property claims with exposures up to $500,000
- Effectively evaluate contract language and identify coverage issues
- Promptly and appropriately develop the file to provide accurate and timely investigation and loss analysis
- Maintain an active file diary to more file toward resolution
- Utilize digital technology to evaluates damage and scope and estimate virtually via PLNAR and compose estimates in CoreLogic Mobile Claims.
- Recognize and pursue recovery
- Adhere to all statutory and regulatory fair claims practices.
- Recognize and identify potential fraudulent claims.
- Effectively control the use, work product, and expenses of outside vendors.
- Effectively evaluate claim facts and negotiate claim settlements.
- Be available for on call rotation during weekends and weekdays during times of heavy volume
- Supports workload surges and/or Catastrophe Operations as needed to include working overtime during designated CATs.
- Establish and maintain rapport with business partners including insureds, agents, and underwriters
- Provide excellent customer service skills to a diverse client base that results in more than satisfied clients
- Develop and maintain strong business relationships with internal and external customers.
- Successfully contribute to the development and delivery of the team's goals, objectives, and results. Full knowledge of personal insurance contracts, investigation techniques, legal requirements, and insurance regulations a plus. Demonstrated ability to learn commercial property contracts
- Ability to work effectively with a wide variety of people.
- An aptitude for evaluating, analyzing, and interpreting information.
- Excellent verbal and written communication skills.
- Ability to work well in teams.
- Innovative thinker with ability to multi-task.
- Strong customer service skills.
- Very comfortable working with computers including taking notes while on the phone while toggling between different computer programs.
- A 4-Year college degree or appx. 10-year equivalent property claims handling experience is required.
- Ideal candidate will have a minimum of 2 years handling property claims in a field environment, conducting inspections, developing scope, addressing coverage, and writing estimates. Equivalent desk estimate writing, and virtual scoping experience will be considered.
- 2 years of Xactimate, CoreLogic or similar estimating experience required
- Must have the ability to secure the Property and Casualty Adjusters license within 6 months of employment