Express Service Advisor-Ford

Korum Automotive Group

  • Puyallup, WA
  • $35,000-75,000 per year
  • Permanent
  • Full-time
  • 7 days ago
The responsibilities of an Express Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled.By working at a Ford dealership, you can be a part of a brand that honors the past and is invested in the future. Join the Ford Family, where we value service to each other and the world as much as to our customers!Pay Range: $35,000 to $75,000 annuallyService Advisor Responsibilities:Greet customers promptlyObtain customer and vehicle informationClearly report all vehicle symptoms as described by the customerDetermine and recommend maintenance based on age, mileage, and history of vehiclePrepare a complete and accurate estimate of cost for labor and parts * Monitor the progress of each vehicle throughout the day and update customers frequentlyVerify that the final invoice reconciles with the work performed on the repair orderExplain all completed work and charges to customersService Advisor Requirements:
  • Previous experience at a Ford dealership is a plus
Ability to identify the problem quicklyKnowledge of automobilesProven record of achieving exceptional customer satisfactionExperience as a service advisor, assistant lane manager, or service consultantVery energetic personalityA desire for a long-term career with a growing organizationPersonal and professional integrityComputer skills and willingness to learn new programsAbility to learn new technology and repair and service procedures and specificationsMinimum of 1 year in service departmentAbility to lift 50 pounds and work on your feet for extended periodsAbility to work in a fast-paced environmentBasic computer skillsPositive, friendly attitudeHigh school diploma or equivalent * Valid Driver's License with an acceptable driving recordKorum Automotive Group offers a comprehensive benefits package that includes:
  • Medical / Dental / Vision
  • Paid Time Off
  • Employer-paid life Insurance
  • Voluntary additional Life, Long-Term Disability, Critical Illness, and/or Accident Insurance
  • Employee Assistance Program (EAP)
  • Paid Holidays
  • 401(k) Salary Deferral Plan with Employer Match
  • Vehicle Purchase Discount Program
  • Discounts on Parts and Service
  • Employee Events and Recognition
  • Company-Paid Uniforms for Specified Positions
  • Paid Training Based on Position
Other Potential Compensation:
  • Discretionary Bonuses
  • Incentive Awards
  • Employee Referral Bonuses
  • Years of Service Award Bonuses
We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Korum Automotive Group