Creating Peace of Mind by Pioneering Safety and SecurityAt Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, in 2024 we were awarded the Gallup Exceptional Workplace Award, which recognizes the most engaged workplace cultures in the world.Product Experience Intern - Carmel, IndianaThe Product Experience Intern is a short-term opportunity for individuals interested in pursuing a career in engineering or product testing. During the internship, you'll have the chance to learn about the Allegion Home and Commercial business, New product development, work closely with product experience team, engineering, product management, and contribute to real-world projects.What You Will Do:
Work closely with Product experience & NPD program extended team members to effectively communicate witnessed and anticipated Customer interface and experience-based concerns and to drive user expectations into our new product offerings.
Help define and verify anticipated customer experience issues and concerns with new products or products with significant updates focusing on the real Customer Experiences being delivered.
Sit in on review for historical customer feedback and consult with current customers, Technical Services, Field Support, and Marketing associates to uncover and baseline attributes of similar products currently offered, with the goal of identifying customer experience improvement opportunities and features in each new product offering.
Help define product experience-based requirements with engineering and product management associates.
Contribute to drive simple and intuitive product designs and end user experiences that improve adoption of Allegion products:
Perform early prototype product, minimal viable product testing and system validations with use case driven scenario testing to discover, manage, and avoid product frustrations and fielded product problems.
Promote design guidelines UI/UX best practices and Allegion standards throughout our products, software applications and website interfaces.
Drive common features across similar products so that Allegion products interface and work better together.
Work closely with product experience team, project teams, business stake holders and external vendors or contracted sources to define actions, budget, and schedule customer experience validations with actual product installations, witnessed real-life installations and product use at customer sites.
What You Need to Suceed:
Pursuing a bachelor’s degree in business, management, technology, or engineering
Strong analytical and problem-solving skills for conducting market research and identifying opportunities for product improvement
Mechanical inclined, able to use small hand tools effectively
Excellent verbal, written, computer, and presentation skills
Team player able to quickly establish successful cooperation with all colleagues
Experience with: Microsoft Outlook, Microsoft Excel, Microsoft Power BI, Microsoft PowerPoint, Viseo, and Microsoft Teams