Specialist, Invoice Dispute Resolution - Hybrid
XPO Logistics
- North Richland Hills, TX
- Permanent
- Full-time
- Determine root cause of disputes and report process deficiencies and needed improvements; thus, driving resolution and reducing out of period corrections
- Creates processes and makes recommendations to prevent future billing discrepancies
- Research and process corrections submitted by internal/external customers
- Audits customer accounts and partner with internal stakeholder to ensure that accounts are set up accurately
- Analyze invoices for billing accuracy
- Ensure we are following Sox Audit Requirements
- Review customer’s pricing agreements and XPO’s internal tariff for accuracy
- Process Corrections using the correct category and description
- Work with collections on customer disputes and provide collections feedback on audit findings using HRC
- Prepare and submit coding requests
- Other duties as assigned, including root cause analysis to identify process deficiencies and needed improvements.
- 1 year of experience in accounting, invoicing, or freight audit
- 1 year of experience in OTC, accounts receivable or accounts payable
- Excellent time management skills with a proven ability to meet deadlines.
- Critical thinking and problem-solving abilities
- Clear and concise verbal and written communication skills; ability to communicate with customers, associates and management in a professional manner
- Bachelor's degree or equivalent related work or military experience
- Experience researching data to evaluate the root cause and make recommendations to prevent errors from recurring
- Prior experience in freight transportation or logistics environment preferred
- Proficient computer skills with emphasis on Advanced Microsoft Excel, Microsoft Office
- Demonstrated ability to follow up, multitask, and prioritize
- Ability to work independently and as a team with shared responsibilities.
- Previous experience evaluating customer contracts
- Previous experience analyzing data to make a recommendation