Front Desk Agent

MainStay Suites Columbus North - Worthington

  • Columbus, OH
  • Permanent
  • Full-time
  • 1 month ago
  • Apply easily
We are seeking an enthusiastic Hotel Front Desk Attendant who will be the first point of contact for our guests, creating a positive and lasting impression. You will handle all aspects of a guest's stay, from check-in to check-out, while embodying our property’s vision, mission, and core values. Your multitasking skills and guest-focused mentality will be key to ensuring a seamless experience.Responsibilities:
  • Welcome guests warmly, determine their needs, and manage the registration process.
  • Operate hotel switchboard, take calls and provide information and transfer calls
  • Manage guest check-ins and check-outs appropriately
  • Coordinate with housekeeping and maintenance to address and resolve guest concerns promptly.
  • Take reservations in person, via email, or over the phone, including group bookings.
Qualifications:
  • Experience in hospitality or customer service is preferred but not required.
  • Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Physical ability to stand, walk, and lift up to 25 pounds as needed.
  • Availability to work flexible schedules, including weekends and holidays.
About Company:
At ARK, our vision is to positively impact, and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality. We are passionate about owner results with proven systems, talent, and intentional culture to fuel optimal outcomes. Get onboard with all things ARK!

MainStay Suites Columbus North - Worthington