Product Support & Equipment Sales Rep

• Identify and expand opportunities for new and used equipment, parts and service sales among assigned customers to drive revenue growth across construction and mining products
• Prepare comprehensive parts and service estimates that clearly communicate value to customers.
• Enhance the company's service presence through a thorough understanding of the fleet needs of each assigned customer, enabling customized solutions.
• Maintain up-to-date customer information in CRM and CDK systems to create a robust database consisting of machine specifics, key contacts, and service purchasers.
• Possess and apply knowledge of equipment attachments to support and promote sales effectively.
• Proactively market current parts sales and marketing initiatives, presenting New, Used, and All Makes opportunities to clients.
• Implement a systematic contact schedule and document all customer interactions in CRM to ensure thorough coverage of all accounts.
• Conduct routine on-site machine inspections and 50-point walk-around assessments, presenting findings to customers and promoting KOMATSU Technical Services.
• Educate customers on product support technology and provide hands-on training as required.
• Forge strong partnerships with mainline sales representatives to establish a cohesive support team for enhanced customer service.
• Develop and maintain long-term, mutually beneficial relationships with internal and external stakeholders to bolster market share in your territory.
• Act as the primary contact for all customer inquiries regarding equipment maintenance and repair issues.
• Offer assistance during non-standard hours for emergency needs, demonstrating commitment and reliability.
• Maximize profit margins and discretionary income by leveraging Komatsu's parts and service initiatives.
• Communicate clearly with customers regarding parts availability and order fulfillment.
• Adhere to all safety protocols while conducting demonstrations and diagnosing equipment issues, ensuring compliance with industry standards.
• Manage customer expectations effectively, balancing scheduling logistics and parts availability against the urgency of needs.
• Participate in relevant local trade association activities to enhance professional networking and visibility.
• Oversee collections and purchase order management to ensure smooth operational flows.
• Perform additional duties as assigned to support team objectives and customer satisfaction.

• Demonstrate mechanical aptitude with proficiency in machine evaluation and undercarriage measurement, allowing for accurate assessments and quoting.
• Utilize laptop computing skills, particularly in Microsoft suite applications (Teams, Excel, Word, Outlook, etc.) to streamline tasks and reports.
• Exhibit exceptional communication skills, both written and verbal, to foster effective engagement with customers and colleagues.
• Possess strong customer service instincts and relationship-building competencies to facilitate lasting client engagements.
• Show self-motivation and a drive for excellence, contributing positively both as an individual and as part of a team.
• Manifest attention to detail in all aspects of work to ensure accuracy and quality in customer interactions and sales transactions.
• Organize work effectively to manage multiple priorities and deadlines in a fast-paced environment.
• Exhibit knowledge of competitive market practices to engage in quote and sale conversations that yield successful outcomes.
• Possess a valid driver's license and maintain a clean driving record to ensure safe mobility for site visits and customer engagement.
• Willingness to undergo background checks, drug screenings, and physical testing to ensure compliance with company standards
• Capabilities to read, write, and communicate effectively in English, enabling clear exchanges with diverse clientele

• "route" is used for session stickiness
• "careerSiteCompanyId" is used to send the request to the correct data center
• "JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor
• "Load balancer cookie" (actual cookie name may vary) prevents a visitor from bouncing from one instance to another

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