PC Support Technician
- New York City, NY
- Permanent
- Full-time
Location: 420 Lexington Ave, New York, NY (100% onsite)
Estimated Contract: 10/1/2025 - 9/30/2027
Work Hours: Monday-Friday, 37.5 hours per weekJob Summary:
This position is to provide technical support to clients who use computer hardware, software, telecommunications, and technology services as part of their work responsibilities so that the clients can successfully and reliably utilize the technology necessary for them to perform their assigned duties.Responsibilities:
This technical support includes but is not limited to the following: desktop computers, phones/phone services, mobile devices, tablets, laptops, as well as printers and other peripheral devices and accessories, software installed, software accessed, voice and data communications, and related central support systems. This position can and will provide seamlessly integrated technical support service to the clients across all these platforms and services. More specify, the primary responsibility for this position is to lead the provisioning, asset inventory management, kitting and distribution of iPhones, mobile printers and credit card processing hardware to Conductors. In total, 2,400 systems will be processed, kitted, distributed and supported post deployment. Primary work locations will be in Midtown Manhattan and Jamaica Queens, but candidate may be expected to work / report to varying railroad facilities throughout the metropolitan area depending on work assignments. Moving and lifting equipment will be required.Specialized knowledge includes:
- Proven knowledge and familiarity with installing, maintaining and troubleshooting desktop resources including, but not limited to operating system software, MS Office suite, commercial off-the-shelf software, desktops, laptops, mobile devices, tablets, multi-function printers, internet technologies, remote access solutions and all commonly used desktop peripherals.
- Experience with Microsoft's Active Directory.
- Basic knowledge and experience with enterprise grade Mobile Device Management platforms. Experience with operating system software issues (iOS, Android) includes troubleshooting and resolving problems related to device functionality, app compatibility, and system performance within both Apple's iOS and Google's Android platforms
- Strong oral and written communications skills and strong people skills.
- A good to have skill is Wireless/Mobile
InterSources Inc, a Certified Diverse Supplier, was founded in 2007 and offers innovative solutions to help clients with Digital Transformations across various domains and industries. Our history spans over 16 years and today we are an Award-Winning Global Software Consultancy solving complex problems with technology. We recognize that our employees and our clients are our strengths as the diverse talents and opportunities they bring to the table enable us to grow as a global platform and they are causally linked with our success. We provide strategic and technical advice, and we have expertise in areas covering Artificial Intelligence, Cloud Migration, Custom Software Development, Data Analytics Infrastructure & Cloud Solutions, Cyber Security Services, etc. We make reasonable accommodations for clients and employees and we do not discriminate based on any protected attribute including race, religion, color, national origin, gender sexual orientation, gender identity, age, or marital status. We also are a Google Cloud partner company. We align strategy with execution and provide secure service solutions by developing and using the latest technologies that thrive our resources to deliver industry-leading capabilities to our clients and customers, making it convenient for our clients to do business with InterSources Inc. Our teams also drive growth by refining technology-driven client experiences that put the users first, providing an unparalleled experience. This results in strengthening the core technologies of clients, enabling them to scale with flexibility, create seamless digital experiences and build lifelong relationships.