Customer Service Manager - State Farm Agent Team Member

State Farm

  • Palmdale, CA
  • $25.00-35.00 per hour
  • Permanent
  • Full-time
  • 1 month ago
Position OverviewDo you have aspirations to run your own business? If so, you may want to consider working in the office of Ricardo Cabrera - State Farm Agent. As a member of our agency team, you have an opportunity to experience first-hand what it takes to be a State Farm Agent. You will build and develop customer relationships within the community to promote State Farm products including auto, home and life insurance. This position will allow you to experience working in an agent's office and to explore the opportunity to become a State Farm agent yourself.Responsibilities
  • Assist the Agent with day-to-day employee needs (scheduling, time off requests, and customer service training)
  • Implement Processes to take care of daily tasks
  • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Use a customer-focused, needs-based review process to educate customers about insurance options.
  • Work with the agent to establish and meet marketing goals.
  • Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
As an Agent Team Member, you will receive...
  • Hourly pay plus commission/bonus
  • Health benefits
  • Simple IRA Plus Match
  • Paid time off (vacation and personal/sick days)
  • Paid Holidays
  • Ability to Earn an additional 8 hours of PTO every month
  • Flexible hours
  • Valuable experience
  • Annual Bonuses
Requirements
  • Must have Experience Working in a State Farm Office
  • Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
  • Successful track record of meeting sales goals/quotas preferred
  • Excellent interpersonal skills
  • Excellent communication skills - written, verbal and listening
  • Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams
  • Organizational skills
  • Self-motivated
  • Detail oriented
  • Proactive in problem solving
  • Ability to work in a team environment
  • Achieve mutually agreed upon marketing goals
  • Bilingual - Spanish preferred
  • Property and Casualty license (must have currently)
  • Life and Health license (must be able to obtain)
If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.

State Farm