Case Manager - Veteran and Supportive Services Durango
- Durango, CO
- Permanent
- Full-time
- Provides case management services to Program Clients.
- Responsible for identifying and serving the unique needs of participant households participating in Volunteers of America programs; uses screening and assessment tools to ensure completion of needs-based screenings.
- Responsible for understanding and implementing the assigned program according to program funder and Volunteers of America standards and expectations.
- Conducts community-wide outreach to identify eligible participant households presenting with substantial barriers to housing stability.
- Provides group educational and other activities for current or prospective program clients as assigned.
- Supports team members by serving as a resource for analyzing and solving problems and staying abreast of current issues and theories within the field.
- Attends orientations, trainings, education programs, staff meetings, community meetings, conferences, and workshops as requested and applicable to meet the needs of the position.
- May provide training and mentorship to team members and community stakeholders regarding best practices in relevant service models and practices.
- Promptly and clearly documents all client interactions along with required eligibility and demographic information using designated data bases.
- Performs duties in a professional manner by maintaining the confidentially of all information and by participating effectively within and across teams.
- Participates in professional development activities to promote the development of knowledge and experience in field-relevant best practices and standards and makes demonstrable progress towards working in accordance with these practices and standards.
- Performs all other duties as assigned.
- Models core culture attributes of VOACO that include “AIRS” (Accountability, Integrity, Respect and Service).
- Models and VOACO's three strategical critical virtues of HHS (Hungry, Humble, People Smart).
- N/A
- Bachelor's degree in human services, social work, or a closely related field or related experience.
- One year of direct experience in the provision of human services.
- Must possess a Colorado driver's license and state-mandated automobile insurance.
- Must possess a personal vehicle that may be used for work-related travel (reimbursement for mileage is available).
- Must complete agency and program credentialing within 12 weeks of hire and maintain credentialing standards thereafter.
- SOAR (SSI/SSDI Outreach, Access, and Recovery) Certification
- Knowledge and skill in the application of Harm Reduction, Critical Time Intervention, Motivational Interviewing, Trauma Informed Care, and Housing First Principles.
- Ability to respectfully and professionally serve individuals hailing from diverse backgrounds, cultures, ideologies, and religions.
- Ability to work and thrive within a diverse, multicultural team environment.
- Ability to take initiative and work independently.
- Ability to communicate effectively verbally and in writing.
- Ability to apply appropriate self-care in the face of often difficult and/or traumatic situations which commonly present while working with persons in need of services.
- Travel throughout the program's service area is required on a regular basis.
- Must be able to work in diverse environments such as homeless shelters, service facilities, streets, offices, and all other locations as necessary to fulfill program objectives.
- Bending, Climbing, Stooping, Kneeling, Reaching, Crouching, Squatting, Lifting (30 to 50 pounds) Balancing, Standing, Sitting, Hand/Foot motions, Walking, Seeing (Close and distant vision, Detect, Determine, Perceive, Identify, Recognize, Judge, Observe, Inspect, Assess, Estimate), Depth Perception, Hearing/Listening, Speaking/Shouting (Communicate, Discern, Convey, Express, Exchange), Use of Hands/Fingers (Grasping, Holding, Touching), Thinking, Calculating, Memory/Recall, Exposure to Indoor and Outdoor environments
- Full-Time
- Work hours may vary but comprise a 40-hour workweek with occasional overtime requirements.
- Potential for hybrid work.
- Full time
- $22.00 - $24.00
- Based on experience