Outreach Ambassador

• A People First Environment: We make what is important to those we serve important to us.
• Make an Impact: Enhance the quality of life for seniors.
• Professional Growth: Access to training and career development.

• Medical/Dental
• Paid Time Off 240 Hours Annually*
• 401K with Match**
• Life Insurance
• Tuition Reimbursement
• Flexible Spending Account
• Employee Assistance Program

• Developing a deliberate and organized approach to identifying and engaging with referral partners within the community
• Actively participating in community groups
• Presenting at community events about PACE and care of older adults
• Cultivating and maintaining positive and constructive relationships with healthcare providers, senior service providers and other referral sources
• Establishing positive relationships with potential participants, their families, and caregivers
• Responding timely to all inquiries and commitments
• Evaluating and learning about the needs of the community, especially older adults, and their families, and incorporating learned information into community outreach

• Implement the Outreach and associated activities according to the department’s plan for outreach and engagement
• Utilize all relevant data and knowledge of the service area demographics, competition, past experiences, community needs and national PACE standards in performing outreach activities
• Include a broad range of targeted organizations, groups, and individuals in outreach activities.
• Develop a strategic approach to outreach
• Establish a “person-centered” approach in all outreach and intake activities that optimizes every encounter with a potential enrollee and referral source.
• Maintain a people-first approach that aims to exceed expectations.
• Communicate with, listen to, and interact with participants and their families / caregivers, staff, and all stakeholders on a regular basis.
• Meet and strive to exceed expectations for census enrollment targets.
• Provide individual and group outreach presentations to potential referral sources.
• Maintain consistent, close contact with existing referral sources.
• Develop and cultivate new referral sources.
• Maintain detailed documentation and data. Provide regular reports of all outreach and engagement activities
• Participate in outreach and intake activities. Plan and coordinate open houses/marketing events
• Attends staff meetings and in-service training as required.
• Apply principles of diversity and inclusion in all outreach and engagement activities, communications, and networking.
• Follow all Policies and Procedures and Occupational Safety and Health Administration (OSHA) safety guidelines.
• Protect privacy and maintain confidentiality of all company procedures, results and information about employees, participants, and families.
• Practice Standard precautions and follows appropriate Infection Control procedures.
• Maintains safe working environment.
• Participate in and supports the Quality Improvement initiatives.
• Participate in continuing education classes and any required staff and training meetings.
• Maintain professional affiliations and any required certifications.
• Perform other duties as required or requested.

• High school diploma required.
• A baccalaureate degree in health care administration, business, communications, marketing, or related human services field is preferred.
• Experience in community outreach, intake, enrollment, or marketing preferred. Management experience in a human services organization preferred.
• Must have reliable transportation, a valid driver's license, and the minimum state required liability auto insurance.
• Be medically cleared for communicable diseases and have all immunizations up-to-date before engaging in direct participant contact.

BoldAge PACE