Product Manager, Services
- Perrysburg, OH
- Permanent
- Full-time
- Increase overall customer satisfaction and loyalty through expansion of Hiab service contracts and digital services
- Accountable for ProCare, Digital, and connected solutions sales development in the US
- Take ownership of existing service sales development actions and develop new initiatives
- Drive install base service capture and contract activation through analytics and growth actions
- Collaborate with local and global teams on the development and testing of contract and digital services offerings in the US market
- Collaborate with global teams on the creation of training materials for US sales teams
- Collaborate with marketing teams to create marketing materials and sales campaigns relating to services, contracts and digital services
- Lead contract and digital services sales training for the US Sales and Service teams
- Lead Contract Coordinators in the administration and management of contracts
- Collaborate with service teams on contract execution. Including presenting KPIs related to contract timeliness, completion, and margins
- Collaborate with local and global finance teams to audit contract performance and accuracy
- Provide ongoing sales support to sales and service teams
- Develop sales and offering tools for the US market, incl e.g. presentation of quotations and quotewerks developments to enable us to drive sales
- Review, analyze, and manage pricing on maintenance, contract, and digital offerings
- Approximately 10% travel is required
- Bachelor's Degree or equivalent work experience
- 5+ years of experience in a services focused organization
- Experience in developing and/or selling/managing service contracts, preferably with digitally connected equipment
- Proven success in selling and managing service contracts
- Communication skills that are effective in a cross-cultural, matrix organization
- Business planning, financial, and analytical skills
- Project management experience utilizing system and software tools
- High energy
- Excellent oral and written communication skills
- Strategic thought process that delivers results
- Employees First way of life: all of us should experience Easiness, Empowerment and Excellence every day at work
- Comprehensive benefit package including; health, vision, dental, voluntary life/disability insurance upon first day of employment
- 401k program with 6% company match
- Personal time off and company-paid holidays
- Opportunities for career growth and competitive salary commensurate with experience
- Paid training
- Company mentoring program
- Tuition reimbursement for job-related continued education
- Referral Program
- You may also be provided with a company cell phone, laptop and/or credit card, all to be used for the purpose of conducting company business
#LI-ONSITEHiab is part of CargotecHiab is the world's leading provider of on-road load handling equipment, intelligent services and digitally connected solutions. As the industry pioneer, Hiab's more than 3,300 employees worldwide focus on our commitment to increase efficiency in our customers' businesses and to shape the future of intelligent load handling.Hiab's offering encompasses class-leading load-handling equipment, including HIAB loader cranes, LOGLIFT and JONSERED forestry and recycling cranes, MOFFETT truck mounted forklifts, MULTILIFT demountables, and tail lifts under the ZEPRO, DEL, and WALTCO fabrands. Hiab's ProCareTM service, award-winning HiVisionTM crane control system, and HiConnectTM platform demonstrate our constant drive to provide intelligent services and connected solutions that add value to our customers.Hiab is part of Cargotec. Cargotec's (Nasdaq Helsinki: CGCBV) sales in 2023 totalled approximately EUR 4.6 billion and it employs around 11,400 people. www.cargotec.com