Van Dispatcher
- Lynn, MA
- Permanent
- Full-time
- Manages and completes the process of receiving and organizing ride requests: Approving; denying; routing requests through scheduling software and sorting into efficient routes.
- Assists the Fleet Logistics Specialist with driver and route reviews through tracking software for compliance and efficiency.
- Monitors proper use of van equipment by the drivers.
- Acts on behalf of the Fleet Logistics Specialist when unavailable.
- Acts as backup driver if scheduled drivers are unavailable.
- Assists with the investigation and resolution of complaints and incidents from staff, participants, and the public.
- Provides frequent ongoing staff education.
- Ensures company vehicles are properly maintained, cleaned, and safely operated to avoid accidents and enhance company image.
- Exercises significant independent judgment to determine the best methods for accomplishing our objectives.
- Position may include duties that require wearing a face mask where a seal is critical. Incumbent may be required to not have facial hair that interferes with a tight seal of the respirator.
- Performs other duties as required.
- High school degree or equivalent. Associate degree preferred.
- Must possess a valid driver's license from the State of residence
- Previous (1-2 years) transportation related experience
- Strong computer skills
- Must be able to pass and maintain DOT Physical and DOT mandated driver training
- Ability to make decisions quickly and manage multiple tasks simultaneously
- Experience working with geriatrics or people with disabilities a plus
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
- Retirement plan
- Supplemental benefits