Mgr Customer Service

Health Care Service Corporation

  • Abilene, TX
  • $90,900-164,200 per year
  • Permanent
  • Full-time
  • 1 day ago
At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.Join HCSC and be part of a purpose-driven company that will invest in your professional development.Job SummaryThis Position Is Responsible For Managing One Or More Areas In Subscriber Services.PLAN OPERATIONS
JOB PURPOSE: This position is responsible for managing one or more operational areas in Plan. This role is responsible for managing production teams that enter data, determine eligibility, and interact with state regulator systems related to provider independent disputes. This role is responsible for ensuring the end-to-end operations are compliant with the state laws and regulations including timelines and accuracy. Additionally, establishing processes, improving processes, and providing reports to senior leaders and specific clients will be key for this role.JOB REQUIREMENTS:
*Bachelor Degree OR 4 years of business experience.
*4 years of leadership or supervisory experience.
*Clear and concise verbal and written communication skills.
*Analytical and organizational skills.
*PC proficiency to include Word, Excel, PowerPoint and Lotus Notes.PREFERRED JOB REQUIREMENTS:*Call Center experience
*Production management control experience, and knowledge of automated and manual systems.
*Budget experience.
*Knowledge of the health care industry.
*Knowledge of contract benefits, claim processing, and inquiry procedures, system logic or the processing system.
*Knowledge of federal and state regulations.PLAN OPERATIONS:JOB REQUIREMENTS:
  • Call Center Experience
  • Bachelor’s degree OR 4 years of business experience.
  • 4 years of leadership or supervisory experience.
  • Clear and concise verbal and written communication skills.
  • Analytical and organizational skills.
  • PC proficiency to include Word, Excel, PowerPoint, and Lotus Notes.
PREFERRED JOB REQUIREMENTS:Call-Center Experience
  • Production management control experience, and knowledge of automated and manual systems.
  • Budget experience.
  • Knowledge of the health care industry.
  • Knowledge of contract benefits, claim processing, and inquiry procedures, system logic or the processing system.
  • Knowledge of federal and state regulations.
Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!Pay Transparency Statement:At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings by visiting .The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.HCSC Employment Statement:We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.Base Pay Range $90,900.00 - $164,200.00Exact compensation may vary based on skills, experience, and location.

Health Care Service Corporation