Corporate Client Service Representative
Pep Boys
- Bala Cynwyd, PA
- Permanent
- Full-time
- Provide support for Regional Director (RD) and Field Service Reps directly.
- Create and manage accounts for corporate clients. Identify appropriate price plans for corporate clients.
- Manage incoming calls to the 800-55-FLEET line and monitor the Fleetservice@pepboys.com Inbox.
- Dispatch inbound inquiries to internal departments, such as Outbound Sales or FSR teams, when issues require escalation beyond the resolution capabilities of the Inside Sales Representative (ISR) level.
- Assist in the preparation and reporting for customer reviews, including consolidating driver surveys, analyzing overall customer growth, etc.
- Become proficient with POS and ShopX.
- Proven experience in customer-facing roles, demonstrating excellent communication and interpersonal skills.
- Experience with POS and ShopX a plus. Will be required to become proficient in POS and ShopX.
- Proficiency in conflict resolution and problem-solving.
- Capacity to assess the importance and urgency of customer inquiries and prioritize accordingly.
- Experience organizing and analyzing datasets for continuous review and improvement.
- Ability to prepare and present customer-facing reports effectively.
- Excellent communication skills, both verbal and written.
- Persistence and resilience in handling challenging situations.
- Collaborative mindset and willingness to work as part of a team.
- Strong service orientation and commitment to customer satisfaction.
- Effective problem-solving skills with attention to detail.
- Time management skills to handle multiple tasks efficiently.
- Repetitive movement of hands and fingers, typing or writing.
- Regular standing and walking.
- Reach with hands and arms.
- Talk and hear.
- Ability to work under tight time constraints, handle sensitive data and multi-task so that deadlines can be met.
- High organized and able to prioritize and manage time efficiently with the ability to handle stress in a fast-paced, deadline driven environment.