Enrollment Specialist (1099/Contractor)

TimeDoc Health

  • Port Saint Lucie, FL
  • Contract
  • Full-time
  • 25 days ago
  • Apply easily
1099 Enrollment Specialist - RemotePlease read job description in its entiretyAbout Time Doc Health:Founded in 2015, TimeDoc Health is a leader in virtual Chronic Care Management (CCM) for healthcare providers - one of the largest new markets in healthcare. We enable providers to deliver truly continuous, comprehensive care by helping them establish care management programs for patients with chronic and behavioral health conditions. Our solution combines a care management SaaS platform, remote patient monitoring devices, and digital care management services to provide the personal touch often missing in healthcare. We have scaled our platform to over 50,000 enrolled patients and have set a goal to reach one million patients by the end of 2025. Are you ready to have a huge impact on thousands of patients' lives? Apply now to get started!Who you are:You are a highly motivated, goal-oriented individual with a proven track record of achieving enrollments, growing top line revenue and increasing productivity. You are expert at asking great questions to understand the prospective patient's needs and positioning solutions that add value. You know exactly what it takes to generate and pursue patient enrollments and how to develop quick relationships with prospective patients. You have a competitive drive, which allows you to be persistent in pursuing the targets set out for you to meet; you strive to be # 1, and consistently find yourself among the top performers on any team you are on. You have a passion for what you do and would like your work to make a difference. You thrive in a dynamic, fast-paced and team-oriented environment.The Role: In a NutshellThe Enrollment Specialist generates high quality patient enrollments that result in incremental revenue growth. Your primary purpose is to call on prospective patients to enroll them in TimeDoc's CCM, RPM, BHI and APCM services. This is achieved through making outbound calls and positioning the value of our services. You will be responsible for hitting enrollment targets as well as being patient advocates.This is a team environment at a fast-growing company where we are all united in providing a top-notch patient experience.The Highlights:
  • Role Type: Contracted, 1099
  • Schedule: As a contractor, you set your own hours
  • Contractor can live in any time zone
  • Calls must be made between Monday - Saturday 8:00 am - 6:00 pm (timezone you reside in)
  • By the 15th of each month, you'll need to provide your availability for the next two months
  • You will be expected to provide at least 20 hours of availability weekly
  • You will receive comprehensive paid training on CCM, RPM, BHI and/or APCM services, enrollment processes and communication techniques to ensure you are well prepared for the role
  • 100% Remote: must have consistent access to clean, quiet workspace; solid internet connection; proficient technical experience (basic computer skills) and own laptop (no tablets)
  • Compensation (paid on a bi-weekly basis): Contractor is paid $15.00 per completed enrollment and $10.00 per completed initial care call within the same month of enrollment
A completed enrollment is defined by: A patient who verbally agrees to participate in the TimeDoc CCM, RPM, or BHI program, and whose enrollment is then finalized by the enrollment specialist.A completed initial care call in the same month as enrollment is defined as: A patient who receives and completes the initial care call with our Inbound Call Team within the same calendar month as enrollment.Examples:
  • If in one hour you called and spoke with 2 patients and enrolled each of them, your pay for that hour would be $30.00 ($15.00/pt enrolled x 2).
  • If you warmly transfer both patients to our Inbound Call Team, and that team completes the initial Care Call on the two enrolled patients during the same month, you would receive an additional $20 ($10.00/pt enrolled x 2).
Our ideal candidate possesses these core competencies:
  • Accountability. Demonstrates ownership, commitment and follow through in achieving results.
  • Personal Organization: Allocates own time efficiently; effectively handles multiple demands.
  • Collaboration. Works well across functions and groups; champions best practices.
  • Active Listening: Listens to prospective patients, internalizes information given to them and responds in a manner that provides value to them.
  • Presentation: Presents information on our services in an active, engaging, confident and professional manner. Effective at tailoring messaging to meet the needs of the specific patient.
  • Solution Oriented. Gains and leverages strong understanding of prospective patients needs to effectively position TimeDoc's solutions to best meet their needs.
  • Relationship Building. Successfully manages interactions by using awareness of their own emotions and those around them. Builds trust quickly with prospective patients.
  • Adaptability: Naturally resilient. Willing to learn from others. Patient, optimistic and adaptable. Open to trying new ways of doing things.
Responsibilities:
  • Learn, understand, and effectively articulate the value of Comprehensive (Chronic) Care Management
  • Represent Client offices in a responsible and engaging way.
  • Conduct initial assessments to determine eligibility for CCM, RPM, BHI and/or APCM services based on established criteria.
  • Clearly and compassionately explain the benefits of enrolling in a CCM, RPM, BHI and/or APCM service.
  • Demonstrate excellent customer service with both our internal and external customers
  • Demonstrate effective communication and interpersonal relationship skills
  • Hit your numbers. Meet or exceed daily call targets.
  • Ensure all patient enrollments adhere to legal and ethical standards..
Requirements:
  • 6 months of direct enrollment or direct sales experience, preferably with heavy outbound calling responsibilities.
  • Proven ability to generate high-quality enrollments.
  • Proven sales aptitude, including ability to overcome objections.
  • Proven track record of building relationships rapidly and communicating with different purchasing personas.
  • Ability to present information in an engaging, confident, and professional manner; tailor messages effectively to meet patients needs.
  • Prior experience using technology for documentation and communication.
  • Attention to detail and strong organizational skills.
  • Ability to work independently.
  • Strong verbal and written communication skills.
  • Strong execution skills, able to meet goals on time.
  • Driven to achieve daily, weekly, and monthly sales and service goals.
  • National Certification in Medical Assisting preferred
  • Knowledge of or experience in the healthcare industry is preferred
TimeDoc Health is an Equal Opportunity Employer. TimeDoc Health does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

TimeDoc Health